Help Center

Create a Help Ticket

Create a Help Ticket to submit a change request or notify us about an issue.


Some Key Info to Get You Started With eCourtDate

We support automated messaging in as many languages as you'd like to support with English as the default.


Activate Your From Phone Number

How to activate local area code and toll-free from phone numbers.


About Opt-ins and Opt-Outs

eCourtDate automatically replies to contacts who opt-in, opt-out, or ask for help with the following responses.


Merge Tag Key and Usage Guide

Learn more about what merge tags are and how to use them, and view a list of merge tags and example values


Message Statuses and Error Reporting Guide

Reference of message statuses with error code and possible causes.


Manually Add a New Client

How to manually create a client to send and receive messages.


Upload Full Client Lists Simply with Bulk Uploads

Bulk upload data from CSV, Excel, and Calendar files.


Add Contact Information for a Client

How to add a contact to any client.


Creating an Event for a Client

How to manually create an event for a single client.


Add a Location in eCourtDate

How to save locations to link to messages and events.


How to Send a One-off Message

How to send a one-off message to a client.


Delete a Scheduled Message to a Client

Delete any scheduled message prior to it being sent.