How to Forward Inbound Messages by Assigned User

The Forward Inbound Messages by Assigned User Allows eCourtDate Users to Forward Incoming Messages to the Assigned User automatically.

  1. Home
  2. Users
  3. How to Forward Inbound Messages by Assigned User
Last updated 3 months ago

How to Forward Inbound Messages by Assigned User

To use this article: sign in to eCourtDate here.

The Forward Inbound Messages by Assigned User Allows eCourtDate Users to Forward Incoming Messages to the Assigned User automatically.

Why Use Forward Inbound Messages by Assigned User?

Use the Forward Inbound Messages by Assigned User feature to automatically forward incoming messages to the assigned user in eCourtDate.

Prerequisites

Forward Inbound Messages by Assigned User requires an assigned user for each client. Click here to learn How to Configure Agency Email Settings and add assigned users.

How to Use Forward Inbound Messages by Assigned User

Step 1) Click on "Settings" from the top navigation, then the Agency Phones tab 

settings agency phones
Step 2) Click on the phone number, then enable the Forward to Assigned Users settings and click the Save button.

forward text messages to assigned users settings


Step 3) Click on "Settings" from the top navigation, then the Agency Emails tab  

settings agency emails

Step 4)  Click on the email address, then enable the Forward to Assigned Users settings and click the Save button.

forward text messages to assigned users settings

What to Expect

After saving, you should expect to see the message forwarded to the assigned user's email address and/or phone.

Frequently Asked Questions

Question: Would all assigned client users receive forwarded messages?

Answer: All users assigned to a client would receive a copy of the inbound message.

Get Help from the eCourtDate Team

Schedule a Virtual Meeting