The following settings allow users to customize how to case numbers are generated automatically.
Created 4 days ago
Users can rate our help chatbot responses uses an Emoji-based rating system.
Created 6 days ago
Portal response times have been improved for all web portals and pages.
Created 6 days ago
When users are viewing an upload, we've added UX improvements including a sticky header and table alignment.
Created 6 days ago
Console users can reset Identities and Documents through the "Reset Data" tool in the Console.
Created 6 days ago
We have published the OTP endpoints that we use for the Web Portals. This allows any API user to implement OTP functionality into their own application.
Created 6 days ago
When viewing events, both a calendar and list view are displayed. The calendar view allows toggling between month, week, and day.
Created 1 week ago
We've applied the following changes when managing files:
Created 1 week ago
The user experience has been improved when creating or editing forms. In addition, forms support the following field types:
When creating actions, all clients fields are available to populate based on the form submission.
Created 1 week ago
Users can customize chatbots behavior and persona. In addition, users can create custom responses for common questions.
Created 2 weeks ago
Users can click "Get Updates" on the Status page to get service status notifications. https://status.ecourtdate.com
Created 2 weeks ago
When building a form, users can choose the "URL" type as a field option. If used, it will validate the entry as a URL (ex: https://agency.gov).
Created 2 weeks ago
When users attempt to load a URL that doesn't exist, the portal will return a more user-friendly error page with a link to go to the home page. Previously, there was a generic 404 error message.
Created 2 weeks ago
Users should experience faster response times when using calendar URLs with external calendars and on the portal.
Created 2 weeks ago
The Console Domains page includes new search and filtering options.
Created 2 weeks ago
The in-app Help Tickets page has been redesigned to streamline the ticket creation process. In addition, a new metric has been added "Average Open Time" that calculates the average time all tickets are open.
Created 3 weeks ago
The following endpoints have been published in the API documentation:
Created 4 weeks ago
Users can train on how to use the eCourtDate platform by sending live SMS and getting simulated responses back. Create a client with the following phone number: (954)-405-8543. Any outbound messages sent in live mode from the agency will have a simulated response sent back. Configure the training agent persona and language in Admin > Settings > Training Agent.
Created 1 month ago
As part of our upcoming help chatbot, responses will render in Markdown. This allows for enhanced readability as well as clickable links.
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When editing a client, users are able to manually assign the supervision level to a client. If a supervision level is assigned, then any details about the level are shown. Ensure to configure supervision levels under Admin > Settings > Supervisions.
Created 5 months ago
If using a managed server by eCourtDate, users previously submitted a help request to make a change to the server's inbound security rules.
Authorized users can now directly manage their own IP addresses through the Console Server page.
Add new inbound IPs
Edit existing inbound IPs
Created 6 months ago
To ensure geolocation is only turned on by users if desired:
Created 6 months ago
The frontend has been upgraded, including:
Created 6 months ago
We've improved the Agency Auto Setup. When setting up a new agency, this tools automatically configures the following agency configuration:
Created 6 months ago
eCourtDate now supports Hakha Chin for outbound and inbound messaging.
There are over 170,000 speakers of this language.
Hakha Chin is the lingua franca in Thantlang and Hakha townships of Chin State.
Created 7 months ago
Event views on the portal now allow clients to subscribe additional participants. The event must still be in the future for this option to appear.
Created 7 months ago
On the Events page, a user can select multiple events and choose to bulk update or archive any of the selected results.
Created 7 months ago
Upload Templates allow a "events.am_pm" field. This can be used to parse event times. We've also added "gi" as an additional time format option. When used with AM PM, times such as 900 am or 245 pm can be used.
Created 8 months ago
When simulating an upload template, any generated dates and times use the template's date and time formats. This helps ensure that synthetic data matches the source data for testing.
Created 8 months ago
Created 8 months ago
When creating or editing an event:
Created 8 months ago
Allow clients to upload documents directly on a standalone Documents page.
Created 8 months ago
The following Judge level merge tags are available:
Created 8 months ago
User profiles support a free entry Title field. This can be used by large agencies or IDP users to include the title for more efficient user management.
Created 8 months ago
In Admin > Settings, use the Calendar Title and Calendar Description options to customize the information used in calendar templates.
Created 8 months ago
[EventNotes] can be used as a merge tag for agencies that want to share notes with their clients.
Created 8 months ago
In General Settings: use the Customize Labels setting to define your own labels for primary data models:
Created 9 months ago
When editing an Upload Template, upload a sample file to use the Auto Map button. This will automatically guess the field mappings using AI.
Created 9 months ago
When editing an Upload Template, the File Format setting has an "AUTO" option. This allows users not to need to choose a specific format.
Created 9 months ago
When viewing an Agency through the Console, the following integration stats are now available:
Created 9 months ago
Users who are not Super Admins will no longer be able to customize their own Top Navigation through their Preferences screen.
Created 9 months ago
Duplicate Reports
When editing a Report, click the Tools > Duplicate button to create a new report with the same settings.
Add Custom Emails
When editing a Report, use the Add Email field to notify any email address besides registered users.
Created 10 months ago
When editing an Availability Template, users can include custom fields that are used in the booking form when clients schedule an event.
Created 10 months ago
When viewing a portal calendar, a new "list" view option is available:
Created 10 months ago
When viewing an inbound message that is not English, a Translate button allows the user to instantly detect and translate the language.
Translations use Goolge Translate API and are guaranteed for accuracy.
Created 10 months ago
The SFTP Last Notification alert will run at 8 am eastern (instead of 2 pm) to notify IT of SFTP failures earlier.
For users that expect a nightly upload, we recommend configuring the Failure Grace Period setting to 12.
Created 10 months ago
When managing a Custom Domain in the Console, if you are not responsible for your agency's network infrastructure, click the Notify button.
You will receive an email with the necessary DNS instructions that can be forwarded directly to the appropriate IT users.
The IT users will not need to login to complete their required step.
Created 10 months ago
Download previous month audit logs through the Console > Logs > Backups page. Any previously backed up months will be available to download as a CSV file.
Created 11 months ago
STATUSES
Use the Import Sample to quickly import sample statuses for clients, events, cases, and payments.
REPORTS
Use the Import Sample to quickly import a sample report. The report will auto-export to your email address after creating.
LOCATIONS
Alert to indicate if there is no default location configured.
When updating a location, the ability to use the address picker in case the map needs to be updated.
PORTALS
Subdomain generates after a Portal Name is chosen; allowing the user to choose a different subdomain.
If the subdomain isn't available, an inline alert is shown.
If a default portal isn't chosen, then the new portal is the default.
Default settings configured for portals:
Created 11 months ago
Users can customize any Event and Case level field labels to use their naming convention.
For example: instead of "Event Reference" use "Hearing ID".
Created 11 months ago
Up to 10 of the most recent Super Admin users in an agency will be notified via email when a first-time user is created.
This email can be ignored if the new user is expected/authorized.
Super Admins may need to update the new users' roles in case the agency uses a custom IDP with a limited default role.
Created 11 months ago
The user who created the upload and any emails in the Upload Template > Notify Emails setting will receive an email with a list of any new statuses.
This notification can be forwarded to agency-level users to advise them to review any new statuses that may need additional configuration.
Created 11 months ago
When a user is editing a Flow message under Admin > Messages > Flows, any triggered messages that are scheduled or sent will be displayed. Click the total messages to see a full list.
Created 1 year ago
Use the Import Sample form to quickly create new user roles with recommended permissions. The form is available under Admin > Users > Roles:
Created 1 year ago
On the Clients page > Search Clients form, use the Organization field to search clients by assigned organization.
Note: this field will only show if you have at least one organization in Admin > Settings > Organizations.
Created 1 year ago
We're introducing our first keyboard shortcuts to navigate in the admin application.
Switch Agencies: CTRL K
Search Data: CTRL /
Enter New Line: SHIFT ENTER
New Message: CTRL N
Created 1 year ago
When editing an event with an assigned case, any case-level fields will be visible including:
Created 1 year ago
Under Admin / Settings, use the "Default Subject" setting to auto-populate a subject if one is not provided in any outbound message. Merge tags are supported.
Created 1 year ago
Use the General Settings > Client Tabs setting to create and manage the tabs that show when editing a client.
Both internal in-app links and external links can be used.
Click Set Default to configure in-app tabs or reset to use our default.
Created 1 year ago
Use the Update Existing Payments By setting to override the default way existing payments are updated.
Created 1 year ago
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