Use the General Settings > Client Tabs setting to create and manage the tabs that show when editing a client.
Both internal in-app links and external links can be used.
Click Set Default to configure in-app tabs or reset to use our default.
Created 1 week ago
Use the Update Existing Payments By setting to override the default way existing payments are updated.
Created 1 month ago
When editing a Web Portal, use the Whitelist Domains setting to configure additional domains to allow iFrame embeds from.
Created 1 month ago
Users can configure two new Auto Message triggers:
Created 1 month ago
When editing a check-in, users can send a one-off message immediately to the check-in.
This feature allows users to communicate with check-ins beyond any automated messages. Messages are sent immediately.
Created 1 month ago
In General Settings, use the Date Format and Time Format settings to configure the format for displaying dates and times.
When used, the settings are applied to the following merge tags:
Created 1 month ago
Use the "Create Payments" Bulk Action Type to create outstanding payments for any filtered clients.
Created 1 month ago
Use the Setup > Carriers page to view your current campaign carrier registration. If your agency does not have a registration, you can start the process directly from the same screen.
Created 1 month ago
Use the Recurring Actions tab to schedule any Bulk Action to run on a given frequency.
Created 1 month ago
A new Alert Contacts setting is available on the IDP level for agencies that use a custom IDP to authenticate their users.
This will be used to notify any contacts about IDP-related alerts, such as when a client is expired or misconfigured.
Created 1 month ago
Upload Templates support the following Warrant fields:
The following Merge Tags are supported:
Use the Auto Message Warrant Created trigger to send a message when a warrant is manually created, uploaded, or sent via the API.
Created 2 months ago
Use the Date Field Filter when editing a report to set which field is used for the Date Range (From - To Date).
Previously, reports were based on when the message is scheduled (or received if inbound). This change allows user to choose from any data model date field available in Reports, including:
Events: date, created_at, updated_at, archived_at, deleted_at
Clients: dob, created_at, updated_at, archived_at, deleted_at
Messages: scheduled_at, created_at, updated_at
Created 2 months ago
The following new features are available for portal-based check-ins:
Created 2 months ago
When running an Update Client Bulk Action, use the Update Organization setting to bulk assign an organization to the retrieved clients.
Created 2 months ago
In Admin > Portals, users can enable the following new features:
Allow portal users to look up case details and associated events.
Restrict case search access to authenticated clients or allow public lookups.
Set predefined filters to limit to specific case types and statuses.
Allow authenticated portal clients to self-manage their profile or restrict to read-only access.
Allow clients to separately manage or view only their contacts, addresses, and ID documents.
Created 2 months ago
The following changes have been made to streamline managing Schedules:
Created 2 months ago
In Admin > Settings, directly upload your agency's logo and icon. Once uploaded, any custom images are used as the default branding for:
Created 2 months ago
The following updates were made to streamline managing Forms and Submissions in Admin > Portals:
Created 2 months ago
Authorized users can reset forms, submissions, and calenders directly through the Console Reset Tools.
Created 2 months ago
Use the Assign Cases feature to auto-assign Location, Judge, and Attorney to cases.
Choose Random for each option to assign with a Max Per option to assign randomly.
Once submitted, the process may take 10 - 15 minutes to complete. You'll receive a Case Assignment Complete email with a list of updated cases.
Created 2 months ago
When editing a client, manage the client's assigned organizations directly from the same view.
Once at least one organization is assigned, bulk actions can be run based on the organization.
Created 3 months ago
With General Settings > Auto Replace Links enabled, any external links are automatically replaced with a redirect link.
The following fixes have been applied:
Created 3 months ago
In Portals > Redirects, any given redirect will show the associated message in the same view.
Created 3 months ago
Use the Type field in the Dashboard Search Messages form to filter messages by type.
Created 3 months ago
Allow the public to share private feedback on any public informational posts. Feedback is always provided privately and can support anonymity options for privacy.
Notify users when new feedback is provided.
Created 3 months ago
Both in-app Locations and Portals pages include new search options.
Created 3 months ago
Any QR codes that are generated will be automatically saved for easier access.
Created 3 months ago
Use the "Full Address" field to provide clients with an auto-complete address picker integrated with Google Maps.
Alternatively, use the following fields to allow clients to enter addresses manually:
If the General Settings > Geocode Addresses setting is enabled, all addresses (regardless of data source) are validated with USPS for deliverability.
Created 3 months ago
On the Admin > Locations page, use the Upload Locations form to bulk upload virtual locations. Previously, an Address column was required. If an Address column is not included, then the location will be virtual.
Use the Sample File button to download a template for bulk uploading locations.
Created 3 months ago
The following languages are now supported:
Created 3 months ago
To allow usage by uploads with partial data or use cases that don't require clients, uploads support creating events without an assigned client.
Previously, to upload events, a client profile was required.
Users can manually assign clients to events once uploaded.
Created 3 months ago
When clients check in via the portal, any status updates are sent in real-time.
Created 3 months ago
Schedule a series of messages based on an assigned file. Trigger messages based on the file due date, when the file is created, and whenever the file is updated.
Includes support for [FileDueDate] merge tag.
Created 3 months ago
When a non PDF file is signed, meta deta related to the file is shown in the PDF report.
Created 3 months ago
Embed a Data Dashboard directly into a website, kiosk, or external application. When embedded, only the current view is visible to allow for standalone usage.
Created 3 months ago
Auto redirect links now support real-time open tracking.
Created 3 months ago
Receive an automated notification when your Console API client has not been active for more than 24 hours.
Add comma-separated phone numbers and email addresses to receive an alert in the Console > APIs > Alert Contacts setting.
Created 3 months ago
Created 3 months ago
The following updates have been made on the Dashboard > Send a Message form:
Created 3 months ago
Track agency cases through the Data Dashboards feature. Cases can be tracked and grouped by status, type, location, and judge.
In addition, track Case Clearance Rates and Disposition Speeds.
Case dimensions include severity and sentence.
Created 3 months ago
When using the Portals Self-Enroll feature, the following settings are now available:
Created 3 months ago
When using the Self-Enroll Portals feature, use the Auto Optin setting to automatically configure the optin preference when clients enroll.
Created 3 months ago
The Billing site's Carrier Campaign PDF now includes the carrier limits so that users don't need to separately login to check allowed limits.
Created 3 months ago
The Upload Templates pages user experience has been streamlined.
Uploading a Sample File now supports Excel formats. In addition, any sample fields can be mapped directly when editing an upload template.
Created 3 months ago
When on the Console Agencies page, click the Tools button to quickly pre-select the agency with any Console Tool.
The Console Tools page includes a few tweaks to streamline creating an agency, resetting data, and resetting settings.
The Console Agency page includes an updated Toolbar with links to the Tools page and Billing portal.
The Console Agencies page shows an alert if there is no billing/customer profile assigned to the agency.
Created 3 months ago
The Messages Dashboard page has been consolidated to allow for switching between a Feed and Table layout in the same view.
Created 4 months ago
Use the Random Limit setting to randomly select the given number of clients to apply the bulk action.
Any Bulk Action Type can be used with the Random Limit setting, including Send a Message and Create Events.
Created 4 months ago
Sync eCourtDate and any third-party calendar automatically with two-way subscription options.
Created 4 months ago
The footer bar has been simplified with the following changes:
Created 4 months ago
Use the interactive Data Sources page to receive suggested next steps based on the given data source:
Created 4 months ago
A new dedicated Report Issue page includes troubleshooting steps for common scenarios a user may encounter. Click Report Issue at the bottom of any in-app page to view.
Created 4 months ago
The Agency Switcher has been improved to ensure that the current agency is consistently shown based on the user's last agency.
Created 4 months ago
The API for us-east region has been upgraded and should improve baseline response time by 2X (to match us-west region).
Created 4 months ago
While in Privacy Mode, hover over any hidden fields to show the contents.
Privacy mode has also been added to the Agency Switcher:
Created 4 months ago
On the main Clients page, users can select multiple clients to run one of the following actions:
Note: The action occurs immediately. Users should keep the page open until the action is complete. If you are running an action on 100+ clients, we recommend running a Bulk Action as users do not need to keep the page open.
Created 4 months ago
Restrict access to a Calendar using a custom or randomly generated passcode.
Created 4 months ago
A Search field has been added on Admin > Settings to make it easier to search available settings.
Created 4 months ago
The following merge tags are available for check in use cases:
Created 4 months ago
The following new features are available with virtual and in-person checkins:
Created 4 months ago
A help description has been added to clarify the expected behavior of the Auto Messages > Maximum Messages Setting.
Created 4 months ago
Custom Domains now support the following verification methods:
TXT (DEFAULT): verify your custom domain by adding TXT records.
HTTP: verify your custom domain by adding a CNAME records.
EMAIL: verify your domain by clicking an email sent to the WHOIS contacts.
In addition, all new custom domains will use TLS 1.3 for the SSL certificate as the default version.
Created 4 months ago
In the in-app Report Issue form - search for other users to include in any ticket emails with the Notify Users field.
This allows users to search for other users by name/email. If no user is found or a different email needs to be added, simply fill in the field as needed.
The user who creates the ticket will be auto-notified and does not need to fill in the field.
Created 4 months ago
To help ensure client privacy is protected, we've added a default privacy policy for Portals:
Created 4 months ago
On the Messages Data Dashboard, a Credits Used dashboard is now available. This tracks message credits usage with recommendations based on the agency's average credits per message rate.
Created 4 months ago
To increase support for analyzing the most performant Flow, we've added a "random" option for the Upload Templates > Default Flow field.
To specifically choose which records use random flow assignment, make sure a "FLOW" field is mapped for your upload template and then provide "RANDOM" as the value (case insensitive).
Created 4 months ago
In Admin > Messages > Auto Messages:
Created 4 months ago
If a new user logs in without any assigned permissions (either because they are not a Super Admin or because they don't have at least one Role with a permission); will see the following error to contact an administrator in their team:
Created 4 months ago
Portals now support an automated terms and conditions page for clients.
This helps customers ensure a carrier compliant terms and conditions policy for message recipients.
Created 4 months ago
Messages Dashboards automatically show a Spam Rates chart that tracks messages filtered as spam.
Any recommendations are based on the message policies of the agency.
Created 5 months ago
The Admin > Portals > QR Codes page allows users to quickly generate the following QR Codes actions:
Created 5 months ago
If an Upload Template has Auto Create Statuses enabled, CLIENT type statuses will be auto-created if they don't already exist.
Created 5 months ago
When editing a Calendar, use the Enabled / Available Fields to customize what's displayed per event in the calendar.
Drag and drog each field to change the position in the title.
Created 5 months ago
On the Events page, users are able to:
Created 5 months ago
Automatically verify mailing addresses with the USPS.
Ensure address deliverability.
Get address coordinates and FIPS code.
Created 5 months ago
Click your user profile > Preferences > Privacy Mode to hide any PII (personally identifiable) fields from being visible.
Created 5 months ago
Kinyarwanda is a Bantu language spoken by 99% of the people in Rwanda and is one of the official languages. There are also native Kinyarwanda speakers in the Democratic Republic of the Congo, Tanzania, and Uganda. Globally, over 20 million people speak Kinyarwanda.
Most Rwandan and Congolese refugees settling in the United States speak Kinyarwanda. There are Kinyarwanda-speaking communities in Arkansas, Indiana, Massachusetts, Michigan, Nebraska, New York, Texas, and Wisconsin.
Created 6 months ago
When a user runs the Console > Tools > Reset Datas tool, a notification to confirm completion is sent to the user:
Created 6 months ago
After an upload is complete, click the Create Bulk Action button to create a bulk action based on the clients from the upload.
Created 6 months ago
Any outbound messages - regardless of trigger - will be dispatched in real-time if the scheduled date and time is now (ex: a one-off message with a zero delay) or scheduled up to 4 hours in the past (ex: flow messages that are still valid).
This ensures that time sensitive messages are sent without any delay from the eCourtDate platform.
Created 6 months ago
On the Users page, send a one-off message to any users returned in the search results.
Users can be filtered by partial name, email, phone, role assignment, and super admin permissions.
Use the Announce Go Live button to quickly notify users about going live with eCourtDate.
Created 6 months ago
Use the "Create Events" bulk action type to create an event for any number of clients in a bulk action.
You can choose the following attributes for each event that is created:
Choose to schedule Event date and times randomly as well as randomly assign Flows, Locations, and Judges:
Created 6 months ago
Use the "Update Clients" bulk action type to bulk update any number of clients.
The following attributes can be updated:
Created 6 months ago
Outbound and inbound calls will now track the final disposition status in real-time.
Inbound calls include error code tracking in case a call failed.
An MP3 file is attached to calls with the recording of the generated audio.
A text version of the generated audio is included in the message.
The call duration - in seconds - is show on the message details page.
New call disposition statuses:
Created 6 months ago
By default, portals will show an Opt Out button and link to the Opt Out Survey.
Created 6 months ago
Create calendars and share privately and publicly through a portal. Allow clients and users to easily see a calendar's availability based on dynamic filtering rules.
Use multilingual content fields for any supported languages.
Created 6 months ago
We've added improved translations within the portal for Navajo labels.
Created 6 months ago
Use the Portals > Client Verification > One-TIme-Password setting to allow clients to sign into a personalized portal.
Created 6 months ago
Use the new Console Customers Switcher to easily group console agencies by their assigned billing customer.
Created 6 months ago
Use the Simulate Enroll button when editing an informational portal. This will simulate a client signing up to allow users to quickly test self-enroll workflows.
To manage your Portals: click on Admin > Portals. Click any existing informational portal. In the Self-Enroll section, you will then see the new Simulate Enroll button.
Created 6 months ago
Use a multilingual and multimodal AI agent to help generate content templates such as for Flow and Auto Templates.
Created 7 months ago
When creating a custom domain through the Console, any validation errors will prevent the domain from being incorrectly created.
Created 7 months ago
Users are able to create dashboards with each component having it's own distinct data source.
This allows users to create a single data dashboard to track all desired metrics such as messages, events, cases, and payments.
Created 7 months ago
An Embed and Share section when editing portals is now available. Users can configure social media integrations and generate iFrame codes to embed the portal directly into their website.
Created 7 months ago
The following gift cards are available to purchase:
Created 7 months ago
In Agency Phones, use the Auto-Forward Inbound Texts to Clients by Group to automatically forward messages to any number of client groups:
Only messages from registered users (based on their phone number) are auto-forwarded.
A bulk action is created for each distinct group.
Created 7 months ago
The following options have been added to all U.S. State option fields:
Created 7 months ago
The following languages have been added and are available for any message template:
Created 7 months ago
Users can track every dataset download - and its status - by editing a Dashboard through the admin.
Failed dataset downloads will now trigger a notification to the recipient.
Dataset download notifications will come from help@ecourtdate.com.
Created 7 months ago
Users are now able to save a Bulk Actions based on any type instead of just "Send a Message". This allows agencies with common bulk actions - such as reassigning clients when a user is no longer active - to streamline steps based on saved templates.
Created 7 months ago
We've added real-time updates to when new schedules are created (such as by the random generator), so that users don't need to refresh to see new schedules get created.
We've improved validation so that manually created schedules are misconfigured (such as by using a Start Date after an End Date).
Created 7 months ago
Use the Portals > Redirects feature to create redirect URLs to any external link using a portal.
Combine with the Automatically Replace Links General Setting to allow users to share external links without affecting spam or credibility.
Read here about how to create redirect links.
Created 7 months ago
All regions should have a faster load and API response time, up to 3x faster:
Created 7 months ago
Portals that use the Self-Enroll feature now support the following options for each enabled field:
Hidden: toggle this option to hide a field from being shown visually in the form.
Default Value: fill in this option to configure the initial value used for the field.
Both options can be used to define a field answer (such as defaulting self-enrollees to a specific group) without making the client see the field.
In addition, URL parameters are now supported on the Self-Enroll form. The following can be used to prefill forms on a per link basis.
For example: https://demo.ecase.io/enroll?group=A
Created 7 months ago
Flows and Auto Messages are now grouped under a Message Templates page.
Created 8 months ago
When editing a Form, click the View Submissions button to see all form submissions in a spreadsheet style layout. Each cell is editable inline.
Click the CSV button to export all submissions.
Created 8 months ago
To allow testing the Reverse Lookups feature without incurring costs, all lookups on staging return simulated results.
Created 8 months ago
Users can manually change the language of a scheduled message. This is particularly important for voice messages to ensure the language is properly spoken.
Created 8 months ago
Use the Resend Message form to resend a failed message. Try changing the From or Channel:
Created 8 months ago
Use the Geolocation Tracking Continuous option to receive geolocations in real-time when the portal visitor's location changes:
A new Device Information section for every geolocation record:
Read how to configure geolocation tracking here.
Created 8 months ago
Use the Portals Welcome setting to create multililingual welcome pages for a portal.
Previously, if a visitor went to the default portal link, a 404 would've been returned.
With the Welcome setting, visitors can be provided general information about the purpose of the portal.
Any agency level merge tags can be used such as:
[AgencyName] [AgencyEmail] [AgencyPhone] [AgencyWebsite] [AgencyAddress]
Such as scheduling or date information such as [DateToday].
Created 8 months ago
Use the Payments / Gift Cards page to purchase and send gift cards to any recipients.
Read how to send a gift card here.
Created 8 months ago
In Admin / Settings, enable the Automatically Run Lookups option to automatically run lookups for newly created contacts.
Read How to Run Reverse Lookups.
Created 8 months ago
Use the Upload Templates / Delay Syncing Messages setting to skip syncing messages while an upload is processing. Messages will be synced after the upload is complete. This helps avoid additional messages if an upload processes multiple related records (such as a case with related events).
Created 8 months ago
New Auto Message trigger: "When a Contact is Updated" is available. This can be used to confirm any contact level changes such as name or opt in change.
Ability to search Auto Messages by the conditional status.
"When a Client is Created" triggers when additional contacts are added. Previously, the client created triggered only when at least one contact existed. This ensures additional contacts receive the message without sending duplicates.
Created 8 months ago
Use the Validate Events tool to test future events in the target agency. Each event will be validated based on the linked message.
The following tests are run:
You will receive an email once the tool completes with the total number of tested and invalid events. Any invalid events will be linked in the email.
No changes will be made to the events.
Created 8 months ago
If the Payment Portal is on Test Mode, the following test cards are displayed within the portal and can be used to complete payments:
Created 9 months ago
If you have an external pay by phone system, configure the phone number in the "Pay by Phone" Payment Portal settings.
Created 9 months ago
Configure a Virtual Link for any Organization. Use the [AssignedOrganizationVirtualLink] merge tag to populate in messages.
Created 9 months ago
Assign a Location directly to a Case. Previously, only Events or Payments could be assigned a Location.
Cases created through Uploads use the existing Location field.
Use the [CaseLocation] merge tag to auto-populate the location name in messages.
Use the [CaseLocationAddress] merge to auto-populate the location address in messages.
Created 9 months ago
Generate custom QR codes as PDFs.
If the desired format is a PDF, optional Title and Description fields are also available.
Created 9 months ago
Use the Auto Translate button to translate English messages to the desired language. Only languages that are enabled in Admin / General Settings are available.
Created 9 months ago
Click on the Send Test button to send a copy of the bulk action to yourself and other users. The test message will use the first client from the bulk action results as the test client.
Created 9 months ago
If a client's inbound message is detected as non-English and updates their language preference, a confirmation message is sent to inform the client that their language preference has been updated.
Prerequisites:
The General Settings / Detect Languages setting must be enabled.
The preferred language must be included as an Enable Language in General settings.
Created 9 months ago
Chat with portal visitors, clients, and other admin users through the built-in chat.
Created 9 months ago
Click on any sent message to view message carrier meta data, which may include:
Created 9 months ago
Verify the validity of a phone number, get carrier registration, line type, and caller name.
Lookups incur an additional message credit. Run Lookups here.
Created 9 months ago
Manage Virtual Locations with support for Zoom, WebEx, and Teams.
Created 10 months ago
Top off message credits directly from the Billing Dashboard. Choose the desired amount and an invoice is created. Pay online to instantly activate.
Created 10 months ago
If a Messages Dashboard uses the Error Code field, the error reasons are automatically shown:
Created 10 months ago
The Billing Campaigns page now allows users to register special carrier campaigns.
Created 10 months ago
The Billing Campaigns page now provides automated carrier registration status in real-time.
Created 10 months ago
Use the Admin / Portals / QRs page to generate a printable QR code.
Created 10 months ago
The following changes have been made on the Flows page:
Created 11 months ago
Easily link a Location to a Post in order to show a Location section with a map and contact details.
Created 11 months ago
We've added Severe Weather Alerts and upcoming weather forecasts to the Weather Feed on a Web Portal.
Weather will show for in-person events that are the same day or up to 5 days ahead.
Created 11 months ago
Managing Portals is more streamlined and easier to configure:
Portal Settings organized based on the Portal Domain (Web Portal or Payment Portal).
2. Portal Links auto-generated on initial creation. To customize the portal link, simply update to your desired option when editing.
3. Self-Enroll Set Default button. Easily configure a Self-Enroll form in one-click.
4. Portals use the General Settings / Logo URL if there is no Portal Logo uploaded.
Created 11 months ago
Order payment card terminals to use for in-person payments at any location. Manage Terminals in Payments / Terminals.
Created 11 months ago
Use the Reset Settings button on the General Settings page to reset to the default Agency General Settings.
Created 11 months ago
Pay Links can be archived if users no longer want to keep a pay link active.
Archived or Trashed Pay Links can be searched from the Pay Links page.
Created 11 months ago
The Console UI has been upgraded to the latest version.
The Console Server edit page allows users to browse the directories and files on the server. This should help make it easier to configure each SFTP profile without needing to directly access the server.
Created 11 months ago
Payment Portals now support the following features:
Created 11 months ago
The following changes have been made for improved fail-to-appear tracking:
One click button on the Events Edit view to mark an event as an FTA.
A new "event appeared" trigger for Auto Messages.
Created 11 months ago
The following changes have been made on the Locations page:
Created 11 months ago
Use the Identities page to create and manage identity documents. Upload each document with encrypted storage.
Each ID can be attached or detached to clients.
Created 11 months ago
The Subject field is supported in SMS messages by prepending the value to the message body.
Created 11 months ago
The Console API "Enabled Agencies" setting uses a more friendly checkboxes format instead of a traditional multiselect.
Created 1 year ago
Marshallese language is available as a configurable language.
Created 1 year ago
Messages for Event Flows are synced in real-time for all data sources: manual, self-enroll, uploads, inbound messages, and API.
Created 1 year ago
Use the [RelatedCaseNumbers] merge tag to output up to 3 case numbers scheduled for the same event date. This merge tag will automatically exclude the case number for the primary event.
Created 1 year ago
Use the Upload Locations card to bulk upload new locations to an agency.
Created 1 year ago
Messages for Payment Flows are synced in real-time for all data sources: manual, self-enroll, uploads, inbound messages, and API.
Created 1 year ago
Auto Messages are processed and triggered in real-time for all data sources: manual, self-enroll, uploads, inbound messages, and API.
Created 1 year ago
Use the "Default Judges" General Setting to add Judge Names that should always show in any list of Judges options.
Created 1 year ago
Use the "Default Groups" General Settings to add groups that should always show in any list of Groups options.
Created 1 year ago
Save any Bulk Actions to the Bulk Templates page by clicking the Add Template button when editing any bulk action.
Once added, the Bulk Action will appear under Saved Templates in the Bulk Templates tab.
Created 1 year ago
Messages with Merge Tags will process 2 - 3x faster than previous API versions.
Created 1 year ago
Inbound messages of all channels (emails, texts, calls) will show up in the inbox about ~1s faster. Previously, inbound messages had a slight delay between the carrier and gateway. That delay has been mitigated with improved caching and network performance.
Created 1 year ago
HTML email messages will render the HTML formatting instead of showing raw code.
Created 1 year ago
If a message is linked to a client, a new button linking directly to the client is displayed below the message.
Created 1 year ago
Usage Credits in the Billing Dashboard update in real-time. Credits are updated when a text (SMS) or voice message is sent or received in live mode. Scheduled messages are not tracked in billing until sent.
Created 1 year ago
The following Auto Message triggers will now process in real-time if manually created (not API / Uploads):
Created 1 year ago
Users can customize the app logo and icon using the Admin / General Settings / Logo and Icon URL:
Created 1 year ago
The following Portal features process in real-time, triggering any auto messages immediately:
Created 1 year ago
Upload Templates support additional search options:
Created 1 year ago
The Agency Switcher is moved below the top navigation. This should help users be more easily aware of their current agency and simplify switching agencies on mobile devices.
Created 1 year ago
Use the Flow Templates page to try sample multilingual Flows based on your use case.
Click the Import Flow button to auto-import the Flow Template to your agency.
https://staging.ecourtdate.com/flow_templates
Created 1 year ago
The default page on any Payment Portal allows clients to look up their outstanding payment by Case Number.
If a payment is found for the client, a notification is sent with a link to the payment.
Created 1 year ago
Use the Enable on Portals setting for any Location to create a public Location portal page.
Locations can now support the following settings, which are distinct from the Agency's General Settings:
Created 1 year ago
Use the Posts feature to publish informational posts based on a chosen Portal.
Posts support:
Multilingual content (Title, Summary, and Description).
Multimodal content (Any Digital Media, Forms, Calendars, Charts, and Maps)
Comments.
QR code and sharing on social media.
Schedulable posts are coming soon.
Created 1 year ago
Improved processing on a per row process. Upload cells are auto-stripped of unexpected characters and invalid HTML.
Created 1 year ago
Changes:
UI improvements on the Console Agencies Main/Details Pages.
Improved Search Agencies options, including a Search Type option.
Agency Users card (list of users) in Agency Details Page.
Created 1 year ago
Used for in-person payment transactions with chip, swipe, and contactless support.
Created 1 year ago
Users can generate a QR code and view the real-time status for any outstanding payment obligation.
Created 1 year ago
Users can manually add transactions - such as for cash payments - to an outstanding payment obligation.
Created 1 year ago
Users can use the Enable Partial Payments setting to allow clients to make partial payments with multiple payment methods.
Created 1 year ago
Create Pay Plans to allow clients to make multiple payments over time for an outstanding obligation.
Created 1 year ago
Users can create recurring payment obligations and assign them to clients.
Created 1 year ago
When adding a new Upload, enable the Skip Processing setting to preview the upload without any processing.
Created 1 year ago
SFTP Console Servers allow users to edit the Status field to one of the following options:
Created 1 year ago
A new General Setting has been added: "Auto-Generate Client Reference"
If enabled, the Client Reference for a newly created client will be randomly generated (18 characters) if a reference is not provided.
Created 1 year ago
Use the Message Search Field dropdown to choose which field to search with. All searches are case-insensitive and support partial matches.
Created 1 year ago
On the Auto Messages page, users can search for trashed Flows.
Created 1 year ago
On the Flows page, users can search for trashed Flows.
Created 1 year ago
The **Title **and **Description **fields for Pay Links support multilingual templates.
English is the default.
Created 1 year ago
If a user has the permission "Only Assigned Clients", the Clients page will auto-default to filter only clients assigned to the signed-in user.
Created 1 year ago
The following general alerts will appear if one of the conditions is true:
**Legacy Browser ** Conditions: Browser older than two years or Internet Explorer. Message: Legacy browser detected. Use a modern browser.
Slow Network Conditions: network slower than 3G or 2 MB downlink Message: Slow network detected. Performance may not work as expected.
Connection Offline Conditions: no internet connection Message: No network detected. Refresh once back online.
Created 1 year ago
The Portals Title feature supports multilingual templates.
Created 1 year ago
The following changes have been made:
Created 1 year ago
Added options such as customizing the Send Date and Time are hidden by default to streamline sending messages. Click on the "Options" button to see all available options.
Created 1 year ago
Use the new Upload Template **Require Assigned Users **setting to skip processing rows if the assigned user is not found.
Created 1 year ago
The Status Page now shows Background Workers in real-time. Try it here: https://ecourtstatus.com#workers
Created 1 year ago
The following General Settings are now available:
Auto-Trash Archived Data - any archived data is automatically trashed. Auto-Delete Trashed Data - any trashed data is automatically deleted.
This feature runs on a daily process. Any changes apply by the following day.
Created 1 year ago
On the Clients page and when editing a Bulk Action, users can search for multiple client groups by toggling each group in the **Client Groups **field.
Created 1 year ago
When viewing a Message, click on the **Duplicate **button to quickly send a duplicate of the message to a new client or contact.
Created 1 year ago
When editing an Event, use the **Search Clients **to search for, then attach individual clients to an event.
Each client will receive personalized messages based on the given event.
Created 1 year ago
If an upload is created by SFTP, the Creator will show the SFTP Profile Name configured in the Console instead of Auto SFTP.
Created 1 year ago
Users can upload one-off attachments on the Send a Message form on the Events and Payments pages.
Created 1 year ago
The following pages update in real-time agency-wide:
Created 1 year ago
Any changes in General Settings are updated in real-time agency-wide. An Audit Log card is added under General Settings.
Created 1 year ago
The Console SFTPs will auto-create a new data directory if it doesn't already exist. This negates the need for users to create the directory on the server manually or to wait until the auto-upload is triggered.
Created 1 year ago
The updated real-time scheduled and sent message feeds are shown when editing a single Event or Payment.
Created 1 year ago
Users can register phone numbers with specific gateways or use auto to activate the best available phone number.
Created 1 year ago
The following changes have been made to the navigation menus:
Created 1 year ago
The Message Feed updates in real-time for scheduled, sent, and received messages.
Created 1 year ago
The Dashboard Send a Message form supports multiple clients and contacts per one-off message. Each message's merge tags will be processed according to the selected client or contact.
Created 1 year ago
The following Upload Template Settings are now available for **Update by Fields Processing Method. **
This change allows users to auto-archive previously created clients/contacts without having to use load and replace for Events, Payments or Cases.
Created 1 year ago
New merge tags available to use.
Created 1 year ago
Use the Monthly Payment Balance trigger to send a monthly auto message to any client with at least one outstanding payment.
Created 1 year ago
In the Console SFTPs, use the Servers feature to manage a single server connection for multiple SFTP profiles.
Created 1 year ago
Users can manage Upload Templates directly from the Uploads page instead of going to the Settings page.
Created 1 year ago
New agencies are automatically redirected to the Quick Start setup page. Users can choose to use the Quick Start or Skip Setup.
Created 1 year ago
Users can search available phone numbers by State and City.
Created 1 year ago
The following Time Zones are now available as options to configure your agency's Time Zone setting:
We support all of the USA's official time zones published on https://www.time.gov.
Created 1 year ago
Payment processing is now live on production regions (us-east, us-west, us-south). On staging, payment processing uses test mode, this article can be used to simulate a credit card: https://help.ecourtdate.com/en/articles/6792689-test-credit-card-numbers
Created 1 year ago
If a client's preferred language is not English, an Auto-Translate button is available to translate to the preferred language (or any other available language).
Created 1 year ago
Use the Auto Messages button on the Send a File form to streamline sending one-off files to clients.
Created 1 year ago
SFTP Gateway will auto-replay incomplete upload files. Previously, incomplete files triggered a failure notification and required a user to replay the file manually. Users will no longer need to replay incomplete files manually.
Created 1 year ago
Use the "Filename Blockword" setting to exclude files from being uploaded. This can be used in combination with the existing "Filename Keyword" setting.
Created 1 year ago
A free entry Client Status field is available to filter Clients when using Bulk Actions.
Created 1 year ago
We added new merge tags to output a Portal URL. [PortalURL] will output the base URL of the first portal available in the agency. Ex: https://demo.court.gov
[PortalOptout] will output the opt-out URL for a given message. Ex: https://demo.court.gov/o/message
Created 1 year ago
On the Client Stats page: https://app.ecourtdate.com/stats
The following searchable fields were added: Group, Type, and Language
Created 1 year ago
Users are now able to add internal comments to each client profile.
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