Automated Message Issue Response Guide

Automated Message Issue Troubleshooting Guide

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Last updated 1 month ago
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Automated Message Issue Troubleshooting Guide

Below are some tips on how to troubleshoot automated messages sent by mistake:

Step 1) Switch to Simulate mode to disable sending any more outbound messages.
Click the Green Live button on the footer of any screen to switch to Simulate mode.

Switch live to simulate mode

Step 2) Reset scheduled and simulated messages via the Console:


I) Go to the Console tools tab.

Console tools tab

II) On the "Delete Scheduled Messages" form, Select the agency from the drop-down list, confirm the checkbox, and click "Run Tool."

Reset scheduled messages via the Console.


III) On the "Delete Simulated Messages" form, Select the agency from the drop-down list, confirm the checkbox, and click "Run Tool."

Delete Simulated Messages

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