Troubleshooting Uploads

Step-by-step guide on how to troubleshoot your uploads

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Last updated 1 month ago
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Step-by-step guide on how to troubleshoot your uploads

If you have difficulty uploading files to eCourtDate, here are some quick and easy troubleshooting tips:

 

Step 1) Check for the Upload Complete email notification. The email notification will look something like this:

 

Upload Complete Email Notification

Step 2) Check for any upload warnings or errors on the upload file. Example errors include fields not being mapped correctly.

 

Example Upload Processing Warnings

Step 3) Check if there are any valid rows on the file.

 

 

 

Step 4) To validate parsing, search the data file and verify that it matches the upload file.

 

Search Upload Data Example

 

Step 5) Verify that the rows match the same number of rows on the original file.

 

Upload Stats Result Counts
Sample Upload File

 

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