Customize Opt-In and Opt-Out Responses

How to automatically trigger responses based on an inbound text, email

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Last updated 1 month ago
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How to automatically trigger responses based on an inbound text, email, or phone call.

Why Use Opt-In and Opt-Out Responses?

Use Opt-In and Opt-Out Responses to manage clients' preferences in eCourtDate automatically. With this feature, you can customize how users respond to notifications and updates, ensuring a more personalized experience for each participant.

Prerequisites

To update Opt-in and Opt-out Responses, you need Super Admin privileges.

How to Use Opt-in and Opt-out Responses

Step 1) Go to Admin Settings on the top navigation 

Admin Settings

Step 2) Click the General tab, then scroll down to the Opt-Out Keywords field. 

  • Standard Opt-out Keywords such as "cancel," "end," "quit," "stop," "stopall," and "unsubscribe" empower you to opt out effortlessly. Once you trigger the Standard Opt-out Response, you will receive the reassuring message: "You have successfully been unsubscribed. You will not receive any more messages from this number." Should you wish to resubscribe later, reply with START.

  • Standard Opt-in Response Keywords: "start," "unstop," "yes" Once you trigger the Standard Opt-in Response, you will receive the reassuring message: You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply. 

  • Standard Help Response Keywords encompass: "help" and "info." Feel free to use these keywords if you require support or more information. However, if you wish to unsubscribe, reply with STOP. Be aware that Msg&Data Rates May Apply.

 General Settings TabOpt out keywords on settings of eCourtDate

What to Expect

After saving the changes, you should expect the customized Opt-in and Opt-out Responses to take effect based on your preferences. This will enhance clients' experience and engagement with the eCourtDate platform.

Additional Notes

1. start, unstop, stop, and help cannot be changed to ensure basic opt-out compliance. 
2. Up to 20 custom keywords per auto response type.
3. Keywords are case insensitive.
4. Keywords and auto-responses may be multilingual.
5. Up to 320 characters per response message.
6. Keywords and auto-responses may be unique per agency.

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