Resolve common login issues with eCourtDate by resetting your password, clearing your browser cache, or switching to a supported browser so you can quickly regain access to your account.

### Overview

This guide walks you through the most common reasons you may have trouble logging in to eCourtDate and provides step-by-step solutions for each. Whether you have forgotten your password, are using an unsupported browser, or are experiencing a cached session issue, this article will help you get back into your account. This guide applies to all eCourtDate users across all roles.

### Prerequisites

Before following these steps, make sure you have:

- Access to the email address associated with your eCourtDate account
- A supported web browser installed (Chrome, Edge, Firefox, or Safari)
- An active internet connection

### How-To Steps

#### Step 1: Verify Your Credentials

1. Navigate to the eCourtDate login page at [app.ecourtdate.com](https://app.ecourtdate.com/).
2. Enter your email address and password carefully.
3. Check that Caps Lock is not enabled on your keyboard.
4. Confirm you are using the correct login URL for your environment:
   - Production: [app.ecourtdate.com](https://app.ecourtdate.com/)
   - Staging: [staging.ecourtdate.com](https://staging.ecourtdate.com/)

#### Step 2: Reset Your Password

If you do not remember your password or your credentials are not working, reset your password.

1. Click the **Forgot password** link on the login screen.

![Forgot password link](https://s3.amazonaws.com/ecdassets/images/articles/forgot-password-link.png)

2. Enter your email address in the provided field.
3. Click the **Continue** button.

![Input your email address to continue](https://s3.amazonaws.com/ecdassets/images/articles/input-email-reset-password.png)

4. Check your email inbox for a password reset email from eCourtDate.
5. Click the **Confirm** button in the email to proceed.

![Example email screen](https://s3.amazonaws.com/ecdassets/images/articles/new-password-change-blur.png)

6. Enter a new password on the password reset screen.
7. Click **Reset Continue** to save your new password.
8. Return to the login page and sign in with your new password.

#### Step 3: Clear Your Browser Cache (If Still Unable to Log In)

If resetting your password did not resolve the issue, a stale browser cache may be preventing you from logging in.

1. Open your browser's settings or preferences.
2. Clear your cache and cookies:
   - [Chrome: Clear cache instructions](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)
   - [Edge: Clear cache instructions](https://support.microsoft.com/en-us/search?query=edge%20clear%20cookies%20and%20cache)
   - [Firefox: Clear cache instructions](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)
3. Restart your browser completely (close all windows and reopen).
4. Navigate to the login page and try again.

#### Step 4: Switch to a Supported Browser

If you are using Internet Explorer or an outdated browser, switch to a modern, supported browser.

1. Download and install one of the following browsers: Chrome, Edge, Firefox, or Safari.
2. Navigate to the eCourtDate login page.
3. Enter your credentials and log in.

### What to Expect

After resetting your password or clearing your browser cache, you should be able to log in to eCourtDate immediately. Your new password takes effect right away, and all your account data and settings will remain unchanged.

### Best Practices

- Use a password manager to securely store your eCourtDate credentials and avoid forgotten passwords.
- Keep your browser updated to the latest version for the best compatibility with eCourtDate.
- Bookmark the correct login URL ([app.ecourtdate.com](https://app.ecourtdate.com/)) to avoid navigating to outdated or incorrect links.
- Consider creating a passkey for faster, more secure login without needing to remember a password.
- Clear your browser cache periodically to prevent stale sessions and login issues.

### Frequently Asked Questions

**Q: I did not receive a password reset email. What should I do?**
A: Check your spam or junk folder first. If the email is not there, verify you are entering the same email address associated with your eCourtDate account. If you still do not receive it, contact the support team at [help@ecourtdate.com](mailto:help@ecourtdate.com).

**Q: Can I log in from a mobile device?**
A: Yes. eCourtDate supports login from mobile browsers on smartphones and tablets. Use a modern browser like Chrome or Safari for the best experience.

**Q: My account appears to be locked. How do I unlock it?**
A: After multiple failed login attempts, your account may be temporarily locked for security purposes. Wait a few minutes and try again, or reset your password. If your account remains locked, contact the support team at [help@ecourtdate.com](mailto:help@ecourtdate.com).

**Q: I reset my password but it still does not work. What else can I try?**
A: Clear your browser cache and cookies, restart your browser, and try logging in again. If the issue persists, try using a different browser or an incognito/private browsing window.

### Troubleshooting

**Issue:** Login page does not load or shows a blank screen.
**Symptoms:** The login page at app.ecourtdate.com does not render, shows a white screen, or displays a connection error.
**Solution:**

1. Check your internet connection by visiting another website.
2. Clear your browser cache and cookies.
3. Try accessing the login page in an incognito or private browsing window.
4. If the page still does not load, the service may be temporarily unavailable. Wait a few minutes and try again.

**Issue:** Password reset email never arrives.
**Symptoms:** You click **Forgot password** and submit your email, but no reset email appears in your inbox or spam folder.
**Solution:**

1. Verify you are entering the correct email address associated with your account.
2. Check your spam, junk, and promotions folders.
3. Wait up to 10 minutes for the email to arrive, as there may be a slight delay.
4. If the email still does not arrive, contact the support team at [help@ecourtdate.com](mailto:help@ecourtdate.com).

**Issue:** "Invalid credentials" error after password reset.
**Symptoms:** You reset your password successfully but still receive an "invalid credentials" error when logging in.
**Solution:**

1. Make sure you are entering the new password (not the old one).
2. Clear your browser cache and cookies to remove any saved credentials.
3. Try logging in using an incognito or private browsing window.
4. If the issue persists, reset your password again and try a different password.

> **Important:** If you continue to experience issues after following these troubleshooting steps, contact the support team at [help@ecourtdate.com](mailto:help@ecourtdate.com) or sign in to eCourtDate and create a ticket by clicking the ticket button in the bottom right corner of the screen.

### Related Articles

- [How to Reset Your Password](/how-to-reset-your-password)
- [How to Create a Passkey](/how-to-create-a-passkey)
- [How to Send a Message From the Dashboard](/how-to-send-a-message-from-the-dashboard)