The eCourtDate platform is an all-encompassing solution designed to meet the needs of government agencies involved in case management, client communication, and judicial processes, with multiple interconnected web applications serving different roles.

### Overview

- **What:** The eCourtDate platform consists of several web-based applications and portals that work together to provide case management, messaging, billing, data analytics, and self-service capabilities
- **Why:** Understanding the platform architecture helps your agency identify which applications to use for specific tasks and ensures your team accesses the right tools
- **Who:** All eCourtDate users, including agency staff, billing contacts, IT engineers, and administrators
- **Expected outcomes:** After reading this article, you will understand each component of the eCourtDate platform and know where to go for specific tasks

### Prerequisites

- An active eCourtDate account (access varies by component and role)
- Appropriate user permissions for the specific application you need to use
- A modern web browser (Chrome, Edge, Safari, or Firefox)

### Platform Components

#### Agency Application

The Agency Application is the primary web application used by authorized users of eCourtDate agencies. All agency data, including clients, events, cases, payments, and messaging, primarily resides here. This is where your team performs day-to-day operations.

- **Staging:** [https://staging.ecourtdate.com](https://staging.ecourtdate.com)
- **Production:** [https://app.ecourtdate.com](https://app.ecourtdate.com)

#### Billing Portal

The Billing Portal is the web application available to authorized billing contacts. All billing service usage, invoices, and financial information are managed here.

- **URL:** [https://billing.ecourtdate.com](https://billing.ecourtdate.com)

#### Console Portal

The Console Portal is the web application for IT staff and engineers to manage automated interfaces such as API integrations and SFTP connections.

- **URL:** [https://console.ecourtdate.com](https://console.ecourtdate.com)

#### Web Portal

The Web Portal is a customizable web application that each agency can generate with its own unique subdomain. The Web Portal is used by your agency's end clients (the primary recipients of messaging) to access self-service features.

- **Demo:** [https://demo.ecourtdate.com](https://demo.ecourtdate.com)

#### Data Dashboards

Data Dashboards allow your agency to aggregate de-personalized metrics for data-driven insights. Each data dashboard generates its own unique link, similar to Web Portals.

- **Demo:** [https://demo.courtdashboards.com](https://demo.courtdashboards.com)

#### Help Center

The Help Center is the website with help articles, guides, and other resources for user guidance. You are reading this article on the Help Center right now.

- **URL:** [https://help.ecourtdate.com](https://help.ecourtdate.com)

#### Service Status

The Service Status site monitors uptime and provides updates about any maintenance windows or service issues. All users should subscribe to status updates to stay informed.

- **URL:** [https://status.ecourtdate.com](https://status.ecourtdate.com)

#### Corporate Site

The main eCourtDate website provides use cases, platform overviews, and partnership options for prospective and current customers.

- **URL:** [https://ecourtdate.com](https://ecourtdate.com)

### What to Expect

Each component of the platform serves a distinct purpose and audience. You will use the Agency Application for daily operations, the Billing Portal for invoices and usage tracking, the Console Portal for technical integrations, and the Web Portal for client-facing self-service. All components are accessible through any modern web browser.

### Best Practices

- Bookmark the specific application URLs that your role requires for quick access
- Subscribe to status updates at [https://status.ecourtdate.com](https://status.ecourtdate.com) to receive notifications about maintenance and service issues
- Use the staging environment ([https://staging.ecourtdate.com](https://staging.ecourtdate.com)) to test configurations before applying them in production
- Ensure each team member has the appropriate access level for the applications they need
- Review the Help Center regularly for new articles and platform updates

### Frequently Asked Questions

**Q: Which application should I use for day-to-day case management and messaging?**
A: Use the Agency Application at [https://app.ecourtdate.com](https://app.ecourtdate.com). This is where all client data, events, cases, and messaging functionality reside.

**Q: How do I access billing information and invoices?**
A: Authorized billing contacts can access the Billing Portal at [https://billing.ecourtdate.com](https://billing.ecourtdate.com). If you do not have access, contact your agency's admin to be added as a billing contact.

**Q: What is the difference between the staging and production environments?**
A: The staging environment ([https://staging.ecourtdate.com](https://staging.ecourtdate.com)) is a test environment where you can try out configurations and features without affecting live data. The production environment ([https://app.ecourtdate.com](https://app.ecourtdate.com)) is the live system used for real operations.

**Q: Can my agency create its own Web Portal?**
A: Yes. Each agency can generate a Web Portal with a unique subdomain. Contact your agency's admin or eCourtDate support to set up your Web Portal.

**Q: How do I set up API or SFTP integrations?**
A: Use the Console Portal at [https://console.ecourtdate.com](https://console.ecourtdate.com). Your IT team or engineers can manage API keys, SFTP connections, and other automated interfaces there.

### Troubleshooting

**Issue:** Unable to access one of the platform applications
**Symptoms:** You receive an access denied error or cannot log in to a specific application URL.
**Solution:**

1. Verify that you are using the correct URL for the application
2. Confirm that your account has been granted access to that specific application
3. Contact your agency's admin to verify your permissions and role
4. If the issue persists, check [https://status.ecourtdate.com](https://status.ecourtdate.com) for any ongoing service issues

**Issue:** Unsure which application to use for a specific task
**Symptoms:** You need to complete a task but are not sure which platform component to use.
**Solution:**

1. For client management, events, cases, and messaging, use the **Agency Application**
2. For invoices and billing, use the **Billing Portal**
3. For API or SFTP setup, use the **Console Portal**
4. For self-service client features, use the **Web Portal**
5. Review this article or contact eCourtDate support for guidance

### Related Articles

- [About eCourtDate Regions](/about-ecourtdate-regions)
- [How to Manage Billing](/how-to-manage-billing)
- [How to Reset Your Password](/how-to-reset-your-password)
- [How to Create a Passkey](/how-to-create-a-passkey)