Resetting your password is a straightforward process that lets you regain access to your eCourtDate account when you have forgotten your credentials or your password has expired.

### Overview

- **What:** The password reset feature allows you to create a new password for your eCourtDate account using the "Forgot Password" link on the login page
- **Why:** Passwords may need to be reset due to expiration (every 90 days), forgotten credentials, or security concerns
- **Who:** Any eCourtDate user with an active account (non-SSO users)
- **Expected outcomes:** After completing the reset, you will have a new password and can log in immediately

### Prerequisites

- An active user account on eCourtDate (ask your agency's admin to add you if you do not have one)
- Access to the email address associated with your eCourtDate account
- A non-SSO account (SSO users must contact their agency's admin or help desk)

> **Note for SSO users:** If you normally see a login page with your agency's logo and login form, you are an SSO user. SSO users cannot reset their password through eCourtDate. Contact your agency's admin or help desk for password assistance.

### How-To Steps

#### Step 1: Navigate to the Login Page

1. Go to [https://app.ecourtdate.com](https://app.ecourtdate.com/)
2. Click the **Forgot Password** link on the login page

![Click Forgot Password to reset your password on eCourtDate](https://assets.ecourtdate.com/images/articles/forgot-password.png)

#### Step 2: Enter Your Email Address

1. Enter your email address in the provided field
2. Click **Continue**

![Enter your email address to reset your password on eCourtDate](https://assets.ecourtdate.com/images/articles/enter-email-password.png)

#### Step 3: Check Your Email Inbox

1. Open your email inbox for the address you entered
2. Look for a password reset email from eCourtDate
3. If you do not see the email, check your spam or junk folder

![Check your email inbox for further instructions](https://assets.ecourtdate.com/images/articles/check-email-alert.png)

#### Step 4: Set Your New Password

1. Click the password reset link in the email
2. Enter your new password (see password requirements below)
3. Click the **Reset password** button

![Change password screen](https://assets.ecourtdate.com/images/articles/change-password-screen.png)

#### Password Requirements

To comply with CJIS security standards, your new password must meet the following requirements:

- Minimum 16 characters
- At least one lowercase letter (a-z)
- At least one uppercase letter (A-Z)
- At least one number (0-9)
- At least one special character (!@#$%^&*)
- No more than 2 identical characters in a row
- Cannot match a previously used password (password history check)
- Cannot contain personal data
- Cannot be a commonly used or dictionary word

### What to Expect

After clicking **Reset password**, you will see a confirmation message indicating that your password has been successfully reset. You can then log in to eCourtDate using your new password immediately.

### Best Practices

- Choose a strong, unique password that you do not use on other websites
- Store your password in a secure password manager rather than writing it down
- Reset your password proactively before the 90-day expiration period to avoid being locked out
- Consider setting up a passkey for faster, more secure logins without needing a password
- If you manage multiple team members, remind them periodically about password expiration policies

### Frequently Asked Questions

**Q: What should I do if I do not receive the reset password email?**
A: Check your spam or junk folder first. If you still do not see the email, verify that you entered the correct email address. If the issue persists, contact your agency's admin or help desk for assistance.

**Q: How do I reset my password if I am an SSO user?**
A: SSO users cannot reset their password through eCourtDate. Contact your agency's admin or help desk for password assistance. Make sure you are using the correct login link for your agency.

**Q: Why is my chosen password not accepted?**
A: Your password must meet CJIS security standards, including a minimum of 16 characters, mixed case letters, numbers, special characters, and no more than 2 identical characters in a row. It also cannot match a previously used password or contain personal data.

**Q: How often do passwords expire?**
A: Passwords expire every 90 days. You will receive a prompt to update your password when it nears expiration.

**Q: Can someone else reset my password for me?**
A: No. Only you can reset your own password using the email address linked to your account. Other users, including admins, cannot reset your password on your behalf.

### Troubleshooting

**Issue:** Password reset email not received
**Symptoms:** After clicking **Forgot Password** and entering your email, no email arrives in your inbox or spam folder.
**Solution:**

1. Verify you entered the correct email address associated with your eCourtDate account
2. Check your spam, junk, and quarantine folders
3. Wait a few minutes and try again, as email delivery may be delayed
4. Contact your agency's admin to confirm your account is active and the email address is correct

**Issue:** New password is rejected during reset
**Symptoms:** You receive an error message when attempting to set your new password.
**Solution:**

1. Review the password requirements listed above and ensure your password meets all criteria
2. Make sure your password is at least 16 characters long
3. Avoid using personal information such as your name or email address
4. Try a different password that you have not used previously

**Issue:** Password no longer works after a successful reset
**Symptoms:** You reset your password but still cannot log in.
**Solution:**

1. Confirm you are using the new password, not the old one
2. Clear your browser cache and cookies, then try again
3. Check that you are logging in at the correct URL ([https://app.ecourtdate.com](https://app.ecourtdate.com/))
4. If the issue persists, try resetting your password again or contact support

### Related Articles

- [How to Create a Passkey](/how-to-create-a-passkey)
- [Troubleshooting Guide for Logging In Issues](/troubleshooting-guide-for-logging-in-issues)
- [How to Edit Your User Profile](/how-to-edit-your-user-profile)