How to Get Help from the eCourtDate Team

Live Chat Support

Sign into your agency and use the chat widget at the bottom left of your screen to ask questions and get guidance.

Create a Ticket

Sign into your agency and click the Create a Ticket button at the bottom right of your screen to submit issues and feature requests.

Schedule a Help Meeting

Book a one-on-one session with our support specialists for personalized assistance with your eCourtDate implementation.

Schedule Now

Email Support

Send your questions or concerns directly to our support team at help@ecourtdate.com from a registered user email address.

For streamlined support, we recommend using the chat widget or creating a ticket.

Access Issues

Having trouble accessing eCourtDate? Try these troubleshooting steps for common access issues:

eCourtDate Links

Ensure you are using the correct link to access eCourtDate. Unless you are using SSO, the following links are available:

Staging - https://staging.ecourtdate.com
Production - https://app.ecourtdate.com
US-East - https://us-east.ecourtdate.com
US-West - https://us-west.ecourtdate.com
US-South - https://us-south.ecourtdate.com
US-Texas - https://us-texas.ecourtdate.com

Can't Sign In

Reset your password - Click "Forgot Password" on the login screen
Check your email - Ensure you're using the correct email address
Check your spam folder - Sometimes the email gets filtered into spam
Ensure your agency doesn't use Single Sign-On (SSO) - If so, check with your administrator for the correct sign in link. You do not have a separate eCourtDate login.

Blank Page or Loading Issues

Refresh your browser twice - Sometimes the issue is a temporary glitch
Clear browser cache - Try clearing your cookies and cache
Check your internet connection - Test your connection with another website
Try a different browser - We recommend Chrome or Edge
Check your agency's firewall - Your agency may have firewall restrictions

Security Block

Check your network - Try accessing from a different network
Disable VPN - If using a VPN, try disabling it temporarily
Check with IT - Your agency may have firewall restrictions
Within the U.S. - Ensure that you are within the U.S.

Still having trouble? Email help@ecourtdate.com from a registered user email address.

View Login Troubleshooting Guide

Frequently Asked Questions

Our agency has changed the domain name for email addresses. What do we need to do to access eCourtDate?

If you previously had a user profile under a different domain, you will need to create a new user profile under the new domain.

Once the users with the new domain have been added, you can remove the old user profiles.

I used to have a user profile under a different email address. How do I add that email address to my account?

Each user profile is linked to a specific email address. If you used a different email address to login to eCourtDate, you will need to create a new user profile under the new email address.

The only user who had access to eCourtDate is no longer with the agency. What do we do now?

The help team is only authorized to assist with registered users and billing contacts. If the staff member left and did not add a replacement user, please follow these steps:

Direct Billing - contact help@ecourtdate.com with a letter of authorization to invite new users.
State Funded - ask your program or state administrator to send an approval email to help@ecourtdate.com to invite new users.
Partner - contact the partner for assistance.