Get Help
The eCourtDate help team supports every registered user at your agency. Pick the option that fits your question.
If you are setting up a new agency, start with the getting started guide and fill in the onboarding form to get your account ready.
Contact the Help Team
Live chat
Sign in to your agency and open the chat widget at the bottom left of the screen for quick questions and guidance.
Sign in to eCourtDateCreate a ticket
Sign in and click Create a Ticket at the bottom right of the screen to report an issue or request a feature.
Sign in to eCourtDateSchedule a meeting
Book a one-on-one session with a support specialist for personal help with your eCourtDate setup.
Schedule a help meetingEmail
Write to the help team from a registered user email address. Billing questions go to billing@ecourtdate.com.
help@ecourtdate.com
The billing overview covers subscription plans and pricing, payment methods and billing cycles, updating payment information, and tracking usage and credits.
Access Issues
Try these steps if you have trouble reaching eCourtDate. For sign-in problems, also see the login troubleshooting guide.
eCourtDate links
Make sure you use the correct link for your agency. Unless your agency uses single sign-on (SSO), use one of these links:
| Region | Link |
|---|---|
| Staging | staging.ecourtdate.com |
| Production | app.ecourtdate.com |
| US-East | us-east.ecourtdate.com |
| US-West | us-west.ecourtdate.com |
| US-South | us-south.ecourtdate.com |
| US-Texas | us-texas.ecourtdate.com |
If your agency uses SSO, ask your administrator for the correct sign-in link. You do not have separate eCourtDate login credentials. Bookmark the link once you have it.
Can't sign in
- Reset your password: click Forgot Password on the sign-in screen.
- Check your email address: make sure you use the address on your user profile.
- Check your spam folder: the reset email sometimes lands there.
Blank page or loading issues
- Refresh your browser twice: the issue is often a temporary glitch.
- Clear your browser cache: clear your cookies and cache, then try again.
- Check your internet connection: open another website to test it.
- Try a different browser: Chrome and Edge work best.
- Check your agency's firewall: your agency may block some sites.
Not getting email notifications
- Confirm your email: make sure your user profile has the correct, active email address.
- Check spam, junk, and quarantine: search your mailbox for "ecourtdate.com" and mark the messages as not spam.
- Add eCourtDate to your safe senders: add the
ecourtdate.comdomain and help@ecourtdate.com to your safe senders list. - Ask your IT team to allowlist eCourtDate: if your agency uses a mail gateway such as Proofpoint, Mimecast, or Barracuda, ask IT to allow messages from
ecourtdate.comand turn off URL rewriting for them. - Check your mailbox size: a full mailbox blocks new messages.
- Check your agency settings: ask your administrator to confirm email notifications are on for your user.
Network issues
- Try a different network: this rules out a local network problem.
- Turn off your VPN: if you use a VPN, turn it off for a moment and try again.
- Check with your IT team: your agency may have firewall restrictions.
- Connect from within the U.S.: eCourtDate is only available inside the United States.
"Sorry, you have been blocked" (security block)
If you see a "Sorry, you have been blocked" message from Cloudflare, email help@ecourtdate.com to unblock your IP address. Include:
- Your email address
- The IP address being blocked (click click to reveal on the block page to see it)
- The URL that was blocked
- The approximate date and time of the block
Still having trouble? Email help@ecourtdate.com from a registered user email address and attach a screenshot of the issue.
Frequently Asked Questions
Our agency changed the domain of its email addresses. How do we keep access to eCourtDate?
Create a new user profile for each person under the new email domain. Once the new users are added, remove the old user profiles.
I used to have a user profile under a different email address. How do I add that address to my account?
Each user profile is linked to one email address. To sign in with a different address, create a new user profile for it.
The only person with access to eCourtDate has left our agency. What do we do now?
The help team can only assist registered users and billing contacts. If your agency pays eCourtDate directly, email help@ecourtdate.com with a letter of authorization to invite new users. If your agency is state funded, ask your program or state administrator to email approval to help@ecourtdate.com. If you work with a partner, contact the partner.