Help Articles by Category

Get help with any eCourtDate questions or issues.

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Platform Overview

Learn about the eCourtDate platform, its features, and how to get started.

Agency Settings

How to configure the agency settings as an administrator user.

Users

How to manage users and roles to restrict permissions in eCourtDate.

Message Templates

How to create message templates using Auto Messages and Flows.

Portals

How to create accessible self-service Web Portals and link to messages.

Clients

How to manage clients such as defendants, victims, witnesses, jurors, and staff.

Contacts

How to manage contacts - phones, emails, and addresses associated to clients.

Messages

How to send and receive omnichannel texts, emails, and phone calls through eCourtDate.

Events and Calendars

How to manage in-person and virtual events. Send event reminders and create portals and calendars.

Cases and Warrants

How to manage cases. Track case history, status, charges, events, and payments.

Payments

How to manage payments and assign to clients. Create one-off and recurring payments.

Files and Forms

How to send and receive multimedia files and fillable forms through messages and portals.

Uploads

How to upload data to eCourtDate using flat files such as a CSV or Excel.

Bulk Actions

How to use Bulk Actions to quickly send a mass message, mass event, or bulk update clients.

Dashboards and Reports

How to create aggregated data dashboards and reports to track metrics in real-time.

Console

How to use the Console to run agency tools, manage integrations, and view audit logs.

Integration Guides

How to use eCourtDate when integrated with third-party applications and services.

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