Articles for Platform Overview
Learn about the eCourtDate platform, its features, and how to get started.
eCourtDate's multi-region architecture provides your agency with improved reliability, performance, and uptime by distributing services across geographically isolated environments.
Explore the glossary of key terms used across the eCourtDate platform. All labels are fully customizable to fit your agency's needs, so the terminology below reflects default naming conventions.
Leave comments on any record in eCourtDate to share context, decisions, and updates with your team. Comments create a permanent audit trail that keeps everyone aligned and accountable.
Create and assign tasks in eCourtDate to track follow-ups, deadlines, and action items across your agency. Tasks help you stay organized and ensure nothing falls through the cracks.
Create custom data points that calculate totals, averages, and percentages across your messages, events, cases, and payments to power dashboards and reports with the exact numbers your agency needs.
The AI content generator helps you draft message templates, document text, and other written content in seconds, so your agency can create professional communications without starting from a blank pag...
Start a real-time chat with the eCourtDate support team for quick questions and troubleshooting without leaving the platform.
Managing billing in eCourtDate lets you track your message credits, manage billing contacts, review usage reports, and handle invoices all from the Billing Portal.
Comments in eCourtDate let you add notes, observations, and updates directly to client, case, and event records. Every comment is timestamped and attributed to the author, creating a clear communicati...
Identity management in eCourtDate lets your agency verify, store, and track client identification documents securely. From driver's licenses to passports, you can validate IDs, monitor expiration date...
Define custom statuses for events, cases, and clients to match your agency's unique workflows, trigger notifications on status changes, and filter records for reporting.
Track supervised clients in real time using eCourtDate's monitoring tools. View client locations, check-in status, and compliance with supervision conditions from a centralized dashboard, and automate...
Submit support tickets when you run into problems or need assistance. Categorize your issue, set priority, and track progress from reported through resolved.
If you are an Arkansas court using Contexte as your case management system, this guide explains how the automated Contexte integration works with eCourtDate and how to set up your agency for optimal r...
Merge tags let you insert dynamic, personalized content into your messages and templates. By using merge tags, you can automatically include names, dates, case details, and other record-specific infor...
The eCourtDate platform is an all-encompassing solution designed to meet the needs of government agencies involved in case management, client communication, and judicial processes, with multiple inter...