- About eCourtDate RegionsEvery eCourtDate agency belongs to one region, and that region sets the link you sign in to and how your outbound messages send.
- Glossary of TermsKey terms used across the eCourtDate platform. All labels are customizable, so the terminology here reflects default naming conventions.
- How to Add Notes and Comments to RecordsLeave comments on any record to share context and decisions with your team, creating a permanent audit trail that keeps everyone aligned.
- How to Assign and Track TasksCreate tasks from a client record or the Tasks page, set a due date and status, then track open and overdue work from a single list.
- How to Generate Content with AIUse the Content Generator under Admin > Messaging to draft message and document text with AI, then copy the result into your templates.
- How to Get Instant Help Through Live ChatStart a real-time chat with the eCourtDate support team for quick questions and troubleshooting without leaving the platform.
- How to Manage BillingThe Billing Portal is where your agency orders services, manages plans, tracks message credits, reviews usage, and pays invoices.
- How to Manage CommentsAdd notes and updates directly to client, case, and event records. Every comment is timestamped and attributed to its author.
- How to Manage IdentitiesFile identity records for your clients, attach a scan of the ID, and use Optical Character Recognition to fill in the record details.
- How to Manage StatusesStatuses are the values your staff select on records, and your agency creates, filters, and retires the whole list under Settings.
- How to Submit and Track Support TicketsSubmit support tickets when you need help. Categorize your issue, set priority, and track progress from reported through resolved.
- How to Track Usage CreditsLearn how eCourtDate counts usage credits, where to check your balance and grants, and how to track credits with reports and dashboards.
- How to Use Merge TagsMerge tags insert dynamic content into messages and templates, automatically including names, dates, case details, and record data.
- Platform ArchitectureeCourtDate is an all-in-one platform for government agencies handling case management, client communication, and judicial processes.
Platform Overview
Learn about the eCourtDate platform, its features, and how to get started.