Articles for Agency Settings
How to configure the agency settings as an administrator user.
Carrier registration ensures your agency's SMS messages are delivered reliably by registering your brand and messaging campaigns with mobile carriers through eCourtDate.
Follow the agency setup checklist in eCourtDate to make sure your agency is fully configured and ready to operate. The checklist guides you through every essential setup step so nothing gets missed.
Configure your agency email settings in eCourtDate to control inbound email handling, auto-replies, forwarding, and email formatting.
Configure how your agency handles inbound calls and texts by setting up auto-responses, forwarding rules, and business hours settings in eCourtDate.
Agency Emails are the email addresses your agency uses to send and receive multilingual email messages in eCourtDate. At least one configured Agency Email is required for your agency to send and recei...
Agency phone numbers in eCourtDate are used to send and receive texts (SMS/MMS) and calls, serving as the caller ID your clients see when they receive communications from your agency.
Control who can access your agency's portals and application by configuring IP address allowlists and blocklists, strengthening your network-level security posture.
Setting up a new eCourtDate agency configures your isolated tenant with the essential settings, users, and workflows needed to begin operations in staging or production.
Porting your local area code phone number into eCourtDate lets your agency keep its existing number while gaining access to the platform's full messaging capabilities.
Locations in eCourtDate represent the physical and virtual places where your agency operates, allowing you to assign unique settings like business hours and default judges to each one.
Statuses in eCourtDate let you automatically disable outbound messages for specific records, giving your agency precise control over which clients receive automated communications.
Porting a short code from your current provider allows you to migrate messaging to eCourtDate while keeping your existing short code, ensuring continuity for your agency's communications.
Configure opt-in and opt-out settings in eCourtDate to comply with carrier requirements and the Campaign Registry, ensuring your messaging campaigns meet industry standards.