eCourtDate's multi-region architecture provides your agency with improved reliability, performance, and uptime by distributing services across geographically isolated environments.

### Overview

eCourtDate operates across multiple regions, each functioning as an independent environment with its own infrastructure. This architecture means that an outage in one region does not affect another, keeping your agency online and operational.

- **What it does:** Distributes your agency's services across geographically separate environments for better scalability, reliability, and security.
- **Why it matters:** Ensures high availability and low latency by placing your data closer to your location.
- **Who uses it:** All eCourtDate agency administrators and staff.
- **Expected outcome:** Consistent, reliable access to eCourtDate with minimal downtime.

### Prerequisites

Before working with regions, make sure you have:

- An active eCourtDate account with access to at least one agency
- Knowledge of which region your agency is assigned to (check with your agency administrator if unsure)
- If using a custom identity provider (such as Azure AD), the direct region link for your agency

### How-To Steps

#### Sign In to Your Region

Most agencies can sign in through the multi-region app link, which automatically routes you to the correct region.

1. Navigate to [https://app.ecourtdate.com](https://app.ecourtdate.com).
2. Enter your credentials and click **Sign In**.
3. Verify that the correct agency name appears in the top right corner of the screen.

If your agency uses a custom identity provider (such as Azure AD), use the direct region link from the tables below instead of the multi-region app link.

#### Production Regions

Production regions support **Live Mode** and send outbound messages to clients.

| Region | Link |
|--------|------|
| us-east | [https://us-east.ecourtdate.com](https://us-east.ecourtdate.com) |
| us-west | [https://us-west.ecourtdate.com](https://us-west.ecourtdate.com) |
| us-south | [https://us-south.ecourtdate.com](https://us-south.ecourtdate.com) |

#### Staging Regions

Staging regions disable **Live Mode** so you can safely test configurations, uploads, and flows without sending outbound messages to clients.

| Region | Link |
|--------|------|
| staging | [https://staging.ecourtdate.com](https://staging.ecourtdate.com) |
| dev (early release) | [https://dev.ecourtdate.com](https://dev.ecourtdate.com) |
| demo (view-only, limited version) | [https://demo.ecourtdate.com](https://demo.ecourtdate.com) |

Inbound texts, emails, and calls can still be tested on staging regions.

#### Copy Configuration Between Regions

You can maintain a one-to-one relationship between your staging and production agencies, then copy configuration between them using the [Console Tools](https://console.ecourtdate.com/tools).

1. Log in to the [eCourtDate Console](https://console.ecourtdate.com).
2. Select your customer profile.
3. Navigate to **Tools**.
4. Choose the source and destination agencies.
5. Select the configuration items to copy and click **Run**.

### What to Expect

After signing in to the correct region, you will see your agency dashboard with all your data and configuration. Production regions send live messages, while staging regions let you test safely. Switching between regions requires signing in to each region's URL separately.

### Best Practices

- Maintain a one-to-one relationship between your staging and production agencies for easier testing and configuration management.
- Always test new configurations, flows, and upload templates on staging before deploying to production.
- Bookmark your agency's direct region link for quick access, especially if you use a custom identity provider.
- Use the Console Tools to copy configuration between staging and production rather than recreating settings manually.
- Verify you are on the correct region before making changes by checking the URL and the agency name in the top right corner.

### Frequently Asked Questions

**Q: How do I know which region my agency is assigned to?**
A: Check with your agency administrator or log in through [https://app.ecourtdate.com](https://app.ecourtdate.com), which automatically routes you to the correct region. You can also verify by looking at the URL after signing in.

**Q: Can I access my agency from multiple regions?**
A: Your agency is assigned to a single production region. You can also have a corresponding staging agency for testing purposes. You cannot access the same agency from different production regions.

**Q: What is the difference between staging and production?**
A: Production regions have **Live Mode** enabled and send real messages to clients. Staging regions disable **Live Mode**, so no outbound messages are delivered. Staging is intended for testing and configuration.

**Q: Do I need to create a separate account for each region?**
A: No. Your eCourtDate account works across all regions. However, each region has its own agencies and data, so you sign in to the specific region where your agency exists.

**Q: Can I send test messages on a staging region?**
A: Outbound messages are blocked on staging regions. However, you can test inbound texts, emails, and calls. To verify outbound message content, use the **Preview** feature in your flows or auto messages.

### Troubleshooting

**Issue:** Unable to sign in through the multi-region app link.
**Symptoms:** You see an error or are redirected to a login page that does not recognize your credentials.
**Solution:**

1. Verify your credentials are correct by trying the direct region link from the tables above.
2. If your agency uses a custom identity provider (Azure AD, Okta), use the direct region link instead of the multi-region app link.
3. Clear your browser cache and cookies, then try again.

**Issue:** Changes made on staging are not reflected in production.
**Symptoms:** Configuration, flows, or templates you created on staging do not appear on your production agency.
**Solution:**

1. Staging and production are separate environments with independent data.
2. Use the [Console Tools](https://console.ecourtdate.com/tools) to copy configuration from your staging agency to your production agency.
3. Verify you have selected the correct source and destination agencies in the Console Tools.

> **Important:** If you continue to experience issues after following these troubleshooting steps, sign in to eCourtDate and create a ticket by clicking the ticket button in the bottom right corner of the screen.

### Related Articles

- [Platform Architecture](/platform-architecture)
- [How to Configure Email Gateways](/how-to-configure-email-gateways)
- [How to Manage Agency Emails](/how-to-manage-agency-emails)
- [How to Create a Flow](/how-to-create-a-flow)