How to setup auto responses and forwarding rules when your agency receives an inbound call or text.
eCourtDate allows you to choose whether you want to enable inbound messages.
This feature is handy if you want to control the messages you receive.
Court and probation officers may set auto-replies to calls and texts. Auto-forward texts and calls to the user.
How to configure inbound phone settings
Step 1) From the top gear icon, go to Settings.
Step 2) From the settings page, go to Agency Phone.
A) To configure inbound call response:
Enter the message you want your clients to hear when they call. Additionally, you can use dynamic merge tags to fill in the information automatically. The speech will be generated from the text.
B) To configure inbound text response:
Enter the message you want your clients to get when they text. Additionally, you can use dynamic merge tags to fill in the information automatically.
How to configure inbound Enroll response
You can specify what message you want your clients to receive when they text 'Enroll' or self-enroll via the portal.
How to auto-forward inbound calls and texts
I) Complete the auto-forward inbound call field with the number to which you wish your calls to be forwarded.
II) Using text auto-forwarding, you can forward texts to phone numbers and emails.
How to auto-forward inbound text by user rule
Super Admins can create a rule to automatically forward only specific user roles inbound text messages to the user. To set up a rule:
Add the user role that wants to receive inbound texts. Below is an example where inbound messages will be forwarded automatically to users with the 'Officer' role.
Notes:
The "Outside of Business Hours" setting allows you to set up a different rule when your court is outside of business hours.
