Users
How to Switch Agencies
6 min read
Updated Feb 14, 2026
Switching agencies in eCourtDate allows you to move between different tenants to manage clients, contacts, and settings for separate jurisdictions or departments without logging out.
Switching agencies in eCourtDate allows you to move between different tenants to manage clients, contacts, and settings for separate jurisdictions or departments without logging out.
Overview
- Each agency in eCourtDate is its own separate space with its own data, settings, and users
- When you log in to an agency, you only see the information for that specific agency
- If you need access to more than one agency, you must be added to each agency individually
- Your role and permissions can differ between agencies, so you may have different levels of access depending on which agency you are currently using
- You can switch agencies from the application or from the Console
- A keyboard shortcut is available for quick switching
Prerequisites
- You must have an active eCourtDate account
- You must be assigned to multiple agencies to switch between them
- You must be signed into the correct environment (staging or production) for the agency you want to access
How-To Steps
Step 1: Switch Agencies from the Application
- Click the court icon in the top right corner of the screen
- A dropdown will appear showing your available agencies
- Click the agency you want to switch to
- After switching, you will be automatically redirected to the same page you were on before (in the context of the new agency)
Step 2: Search for an Agency (25+ Agencies)
- If you have more than 25 agencies assigned to your account, a search bar will appear in the agency dropdown
- Enter the agency name in the search field to filter the list
- Click the agency you want to switch to
Step 3: Use the Keyboard Shortcut
- On a Mac, press Command + K
- On Windows or Linux, press Control + K
- Select the agency you want to switch to from the quick-switch menu
Step 4: Switch Regions
If you do not see the agency you are looking for, you may need to switch regions.
- Click the Globe icon in the top right corner of the screen
- Select the correct region from the dropdown
How to Switch Agencies from the Console
Step 1: Log in to the Console
- Sign in to the eCourtDate Console
Step 2: Find the Agency
- Click the Agencies link in the top navigation
- Use the search options to find the agency you want to switch to
Step 3: Switch to the Agency
- Click the Switch button next to the agency in the table
- You will be taken to the agency switch confirmation page (you may need to sign in if you are not already authenticated)
- Click the Switch Agency button to confirm
- You will be switched into the new agency
What to Expect
After switching agencies, you will be redirected to the same page you were on before, but in the context of the new agency. Your roles and permissions will update to match those assigned to you in the new agency. If you were viewing a record specific to the previous agency, you may be redirected to the Dashboard or see an alert that the record was not found. You can only be signed into one agency at a time within the same region.
Best Practices
- Refresh or close any open tabs from the previous agency after switching to avoid viewing stale data
- Use the keyboard shortcut (Command + K on Mac, Control + K on Windows/Linux) for faster agency switching
- Verify you are in the correct region before searching for an agency. Staging agencies are only visible at staging.ecourtdate.com, and production agencies are only visible at app.ecourtdate.com
- Check the agency name in the top right corner after switching to confirm you are in the correct agency
- If you frequently switch between the same agencies, bookmark the relevant pages to save time
Frequently Asked Questions
Q: Can I be signed into multiple agencies at the same time?
A: No. You can only be signed into one agency at a time within the same region. Switching to a new agency will change your active session.
Q: Will my role and permissions be the same in every agency?
A: Not necessarily. Your role and permissions are set independently for each agency. You may have admin access in one agency and read-only access in another.
Q: What happens to my open tabs when I switch agencies?
A: Open tabs will still show content from the previous agency until you refresh them. Always refresh or close open tabs after switching to ensure you are viewing data from the correct agency.
Q: I do not see the agency I want to switch to. What should I do?
A: First, verify you are in the correct region by clicking the Globe icon. Staging agencies only appear in the staging environment, and production agencies only appear in the production environment. If you still do not see the agency, contact your agency administrator to verify you have been added.
Q: Can I switch agencies from the Console?
A: Yes. Log in to the eCourtDate Console, click Agencies in the top navigation, find the agency, and click the Switch button.
Troubleshooting
Issue: No agencies appear in the agency switcher
Symptoms: You click the court icon but no agencies are listed, or the dropdown is empty.
Solution:
- Verify you are signed into the correct environment (staging vs. production)
- Click the Globe icon to confirm you are in the correct region
- Contact your agency administrator to confirm you have been added to the agency
Issue: You are redirected to the Dashboard or see a "record not found" alert after switching
Symptoms: After switching agencies, the page you were on shows an error or redirects unexpectedly.
Solution:
- This is expected behavior when the record you were viewing belongs to the previous agency
- Navigate to the correct page or record in the new agency using the top navigation
Issue: The keyboard shortcut does not work
Symptoms: Pressing Command + K (Mac) or Control + K (Windows/Linux) does not open the agency switcher.
Solution:
- Ensure the eCourtDate application window is in focus
- Check that no browser extensions are intercepting the keyboard shortcut
- Try using the court icon in the top right corner as an alternative
Related Articles
Switching agencies in eCourtDate allows you to move between different tenants to manage clients, contacts, and settings for separate jurisdictions or departments without logging out.
### Overview
- Each agency in eCourtDate is its own separate space with its own data, settings, and users
- When you log in to an agency, you only see the information for that specific agency
- If you need access to more than one agency, you must be added to each agency individually
- Your role and permissions can differ between agencies, so you may have different levels of access depending on which agency you are currently using
- You can switch agencies from the application or from the Console
- A keyboard shortcut is available for quick switching
### Prerequisites
- You must have an active eCourtDate account
- You must be assigned to multiple agencies to switch between them
- You must be signed into the correct environment (staging or production) for the agency you want to access
### How-To Steps
#### Step 1: Switch Agencies from the Application
1. Click the **court icon** in the top right corner of the screen
2. A dropdown will appear showing your available agencies
3. Click the agency you want to switch to
4. After switching, you will be automatically redirected to the same page you were on before (in the context of the new agency)
#### Step 2: Search for an Agency (25+ Agencies)
1. If you have more than 25 agencies assigned to your account, a search bar will appear in the agency dropdown
2. Enter the agency name in the search field to filter the list
3. Click the agency you want to switch to
#### Step 3: Use the Keyboard Shortcut
1. On a Mac, press **Command + K**
2. On Windows or Linux, press **Control + K**
3. Select the agency you want to switch to from the quick-switch menu
#### Step 4: Switch Regions
If you do not see the agency you are looking for, you may need to switch regions.
1. Click the **Globe** icon in the top right corner of the screen
2. Select the correct region from the dropdown
### How to Switch Agencies from the Console
#### Step 1: Log in to the Console
1. Sign in to the [eCourtDate Console](https://console.ecourtdate.com)
#### Step 2: Find the Agency
1. Click the **Agencies** link in the top navigation
2. Use the search options to find the agency you want to switch to
#### Step 3: Switch to the Agency
1. Click the **Switch** button next to the agency in the table
2. You will be taken to the agency switch confirmation page (you may need to sign in if you are not already authenticated)
3. Click the **Switch Agency** button to confirm
4. You will be switched into the new agency
### What to Expect
After switching agencies, you will be redirected to the same page you were on before, but in the context of the new agency. Your roles and permissions will update to match those assigned to you in the new agency. If you were viewing a record specific to the previous agency, you may be redirected to the **Dashboard** or see an alert that the record was not found. You can only be signed into one agency at a time within the same region.
### Best Practices
- Refresh or close any open tabs from the previous agency after switching to avoid viewing stale data
- Use the keyboard shortcut (**Command + K** on Mac, **Control + K** on Windows/Linux) for faster agency switching
- Verify you are in the correct region before searching for an agency. Staging agencies are only visible at [staging.ecourtdate.com](https://staging.ecourtdate.com), and production agencies are only visible at [app.ecourtdate.com](https://app.ecourtdate.com)
- Check the agency name in the top right corner after switching to confirm you are in the correct agency
- If you frequently switch between the same agencies, bookmark the relevant pages to save time
### Frequently Asked Questions
**Q: Can I be signed into multiple agencies at the same time?**
A: No. You can only be signed into one agency at a time within the same region. Switching to a new agency will change your active session.
**Q: Will my role and permissions be the same in every agency?**
A: Not necessarily. Your role and permissions are set independently for each agency. You may have admin access in one agency and read-only access in another.
**Q: What happens to my open tabs when I switch agencies?**
A: Open tabs will still show content from the previous agency until you refresh them. Always refresh or close open tabs after switching to ensure you are viewing data from the correct agency.
**Q: I do not see the agency I want to switch to. What should I do?**
A: First, verify you are in the correct region by clicking the **Globe** icon. Staging agencies only appear in the staging environment, and production agencies only appear in the production environment. If you still do not see the agency, contact your agency administrator to verify you have been added.
**Q: Can I switch agencies from the Console?**
A: Yes. Log in to the [eCourtDate Console](https://console.ecourtdate.com), click **Agencies** in the top navigation, find the agency, and click the **Switch** button.
### Troubleshooting
**Issue:** No agencies appear in the agency switcher
**Symptoms:** You click the court icon but no agencies are listed, or the dropdown is empty.
**Solution:**
1. Verify you are signed into the correct environment (staging vs. production)
2. Click the **Globe** icon to confirm you are in the correct region
3. Contact your agency administrator to confirm you have been added to the agency
**Issue:** You are redirected to the Dashboard or see a "record not found" alert after switching
**Symptoms:** After switching agencies, the page you were on shows an error or redirects unexpectedly.
**Solution:**
1. This is expected behavior when the record you were viewing belongs to the previous agency
2. Navigate to the correct page or record in the new agency using the top navigation
**Issue:** The keyboard shortcut does not work
**Symptoms:** Pressing **Command + K** (Mac) or **Control + K** (Windows/Linux) does not open the agency switcher.
**Solution:**
1. Ensure the eCourtDate application window is in focus
2. Check that no browser extensions are intercepting the keyboard shortcut
3. Try using the court icon in the top right corner as an alternative
### Related Articles
- [How to Create a New Agency](/how-to-create-a-new-agency)
- [How to Set Up a New Agency](/how-to-set-up-a-new-agency)
- [How to Manage Users](/how-to-manage-users)
- [Roles and Permissions](/roles-and-permissions)
- [How to Deactivate Agencies](/how-to-deactivate-agencies)