Deactivating an agency removes it from the active agency list in eCourtDate, helping you keep your Console organized and free of unused or inactive agencies.

### Overview

The agency deactivation feature allows Super Admins to mark agencies as inactive through the eCourtDate Console. Deactivated agencies are no longer accessible in eCourtDate but can be reactivated at any time. This is useful when an agency is no longer in use, is being consolidated, or needs to be temporarily taken offline.

### Prerequisites

- Super Admin privileges in eCourtDate
- Access to the [eCourtDate Console](https://console.ecourtdate.com/)
- The agency you want to deactivate must currently be active

### How-To Steps

#### Deactivate an Agency

1. Navigate to the [eCourtDate Console](https://console.ecourtdate.com/) and click **Login to eCourtDate Console**.

![Console login screen](https://s3.amazonaws.com/ecdassets/images/articles/login-console.png)

2. Click **Agencies** in the Console navigation bar.

![Console Agencies tab](https://s3.amazonaws.com/ecdassets/images/articles/console-agencies.png)

3. Select the agency you want to deactivate from the list.

![Agency list on the Console](https://s3.amazonaws.com/ecdassets/images/articles/agency-list-console.png)

4. Click the **Deactivate Agency** button.

![Deactivate Agency button on the Console](https://s3.amazonaws.com/ecdassets/images/articles/deactivate-agency-console.png)

#### Reactivate an Agency

1. Navigate to the [eCourtDate Console](https://console.ecourtdate.com/) and log in.
2. Click **Agencies** in the Console navigation bar.
3. Locate the deactivated agency in the list.
4. Click the **Reactivate** button to restore the agency.

### What to Expect

Once you deactivate an agency, it will be removed from the active agency list immediately. The agency will be marked as inactive and will not be accessible to any of its assigned staff until a Super Admin reactivates it. All data associated with the agency (clients, cases, events) is preserved and will be available again upon reactivation.

### Best Practices

- Confirm with all stakeholders before deactivating an agency to avoid disrupting active workflows.
- Review any pending cases, scheduled messages, or upcoming events tied to the agency before deactivation.
- Document the reason for deactivation so other Super Admins understand why the agency was taken offline.
- Consider reassigning active clients or cases to another agency before deactivating, if applicable.
- Periodically audit your agency list in the Console to identify agencies that should be deactivated or removed.

### Frequently Asked Questions

**Q: Can I reactivate a deactivated agency?**
A: Yes. You can reactivate a deactivated agency at any time by navigating to the agency in the Console and clicking the **Reactivate** button. The agency will become active again and accessible to its assigned staff.

**Q: What happens to cases and events associated with a deactivated agency?**
A: All data tied to the agency (cases, events, clients, payments) is preserved when you deactivate an agency. The data is not deleted. Once the agency is reactivated, all associated records become accessible again.

**Q: Will scheduled messages still send after an agency is deactivated?**
A: No. Deactivating an agency stops all scheduled messages, automated workflows, and notifications for that agency. If you reactivate the agency, you will need to review and reschedule any messages that were pending during the inactive period.

**Q: Who can deactivate an agency?**
A: Only Super Admins with access to the eCourtDate Console can deactivate or reactivate agencies. Standard administrators and regular platform staff do not have this capability.

### Troubleshooting

**Issue:** The **Deactivate Agency** button is not visible.
**Symptoms:** You can see the agency details in the Console but there is no deactivation option.
**Solution:** Verify you are logged in with Super Admin privileges. Only Super Admin accounts have permission to deactivate agencies. Contact your organization's administrator if you need elevated access.

**Issue:** Agency still appears as active after deactivation.
**Symptoms:** You clicked **Deactivate Agency** but the agency still shows in the active list.
**Solution:** Refresh the Console page and check the agency list again. If the issue persists, log out and log back in. Contact eCourtDate support if the agency remains active after these steps.

### Related Articles

- [How to Create a New Agency](/how-to-create-a-new-agency)
- [How to Manage Users](/how-to-manage-users)
- [Roles and Permissions](/roles-and-permissions)