eCourtDate's default opt-in and opt-out settings follow industry best practices and carrier requirements. Learn more about how to customize opt-in and opt-out settings.
Overview
Compliance with opt-in and opt-out requirements is subject to the specific carrier policies and the Campaign Registry.
To learn more about carrier requirements, visit our Carrier Registration and Opt-In Compliance pages.
Campaign Registration
When registering a campaign, you specify the opt-in and opt-out policies for the campaign. These settings are shared with carriers and are used to configure the campaign's opt-in and opt-out behavior.
Note: for short codes, the campaign registration is part of the program brief.
The following settings are available for opt-in and opt-out:
- Opt-in keywords
- Opt-in message
- Opt-out keywords
- Opt-out message
When using a local area code number, the Campaign Registry requires that you allow opt-outs for all campaign types except 2FA, Machine-to-Machine (M2M), and carrier-specific exemptions.
To check your campaign settings:
- Log in to your eCourtDate agency.
- Scroll down to the bottom and click Agency Setup.
- Click the Carriers tab.
- If you have a registered campaign, any configured opt-in and opt-out settings will be displayed.
Refer to this article on how to complete carrier registration for more information.
If you need to make changes to an approved and activated campaign, please contact our help team.
Note: making changes to an activated campaign may require additional verification by carriers.
How to Configure Opt-Out Keywords
To customize the opt-out keywords that eCourtDate automatically recognizes:
- Log in to your eCourtDate agency.
- Click "Admin" > "Settings" in the top navigation.
- Search for the Opt-out Keywords setting.
- Enter a comma-separated list of opt-out keywords that you want to recognize (case-insensitive).
- Click the Save button to apply the changes.
If you leave the Opt-out Keywords field blank, eCourtDate will automatically recognize the following opt-out keywords:
- STOP
- UNSUBSCRIBE
- CANCEL
- QUIT
- WRONG NUMBER
To disable opt-out processing: click the Disable Opt-out Keywords checkbox. This will disable any opt-out keywords, messages, and blocking for the agency.
Note: carriers may recognize opt-out keywords (e.g. "STOP") regardless of the opt-out settings. If you disable opt-out tracking, you are required to automatically process opt-outs in your primary system of record.
When using a low volume campaign, opt-out processing cannot be disabled.
How to Apply for a Carrier-Specific Exemption
You must meed the following conditions:
- Your entity registration is completed with the Campaign Registry.
- Your entity is verified as a government entity.
- Your vetting has been verified.
- You have a standard or special campaign that has been fully activated and approved.
If a specific carrier states "Opt Out Required", get in touch with our help team to request an exemption.
Check your current campaign status by checking the Carriers tab in your eCourtDate agency.
If you meet the above conditions, please contact our help team to apply for a carrier-specific exemption.
How to Configure Auto-Enrollment
eCourtDate can automatically enroll subscribers when they send an inbound text message containing certain keywords.
When an inbound message matches an enrollment keyword, eCourtDate will automatically reply with an enrollment message to the subscriber.
How to Configure Enroll Keywords
To customize the enrollment keywords that eCourtDate automatically recognizes:
- Log in to your eCourtDate agency.
- Click "Admin" > "Settings" in the top navigation.
- Search for the Enroll Keywords setting.
- Enter a comma-separated list of enrollment keywords that you want to recognize (case-insensitive).
- Click the Save button to apply the changes.
If you leave the Enroll Keywords field blank, eCourtDate will automatically recognize the following enrollment keywords:
- ENROLL
- ACTIVATE
- SIGN UP
- JOIN
- SUBSCRIBE
- REGISTER
- START
The enrollment message is configured on a per-phone number basis:
- Log in to your eCourtDate agency.
- Click "Admin" > "Settings" in the top navigation.
- Click the Agency Phones tab.
- Click Edit for the phone number you want to customize.
- Set the Enrollment Auto Response setting to the message you want to send to subscribers when they enroll.
- Click the Save button to apply the changes.
How to Disable Inbound Auto-Enrollment
- Log in to your eCourtDate agency.
- Click "Admin" > "Settings" in the top navigation.
- Search for the Disable Inbound Auto-Enrollment setting.
- Click to enable the setting.
- Click the Save button to apply the changes.
Note: auto-enrollment messages are sent in addition to the carrier provided opt-in message.