Carrier registration ensures your agency's SMS messages are delivered reliably by registering your brand and messaging campaigns with mobile carriers through eCourtDate.

### Overview

To comply with telecom regulations and ensure message deliverability, eCourtDate requires all agencies to register their messaging campaigns through the Campaign Registry. This process, known as 10DLC (10-Digit Long Code) registration, involves two main steps: registering your agency as a brand and then registering your messaging campaigns. Once approved, your court reminders, payment alerts, and other notifications will be delivered reliably across all major carriers. This article walks you through the complete registration process from brand registration to campaign activation.

Learn more about [carrier registration on the eCourtDate website](https://ecourtdate.com/carrier-registration).

### Prerequisites

Before beginning the registration process, ensure you have:

- A government agency or government contractor account on eCourtDate
- Administrator access to your eCourtDate agency
- A valid EIN (Employer Identification Number)
- Your entity's legal name, website, and physical address
- A primary contact name, email, and phone number

### How-To Steps

#### Step 1: Navigate to Agency Setup

1. Log in to your eCourtDate [staging](https://staging.ecourtdate.com) or [production](https://app.ecourtdate.com) agency.
2. Scroll to the bottom of the page and click **Agency Setup**.

![Scroll to the agency Setup](https://assets.ecourtdate.com/images/articles/97af2ae3-76ab-4ccd-be3c-4fedcd375612/1-Click-Agency-Setup.png)

3. Click the **Carriers** tab.

![Click at carriers tab](https://assets.ecourtdate.com/images/articles/97af2ae3-76ab-4ccd-be3c-4fedcd375612/2-Click-Carriers-Tab.png)

#### Step 2: Register your brand

1. Complete the **Carrier Registration** form with the following information:
   - **Entity Name**
   - **EIN Number**
   - **Website**
   - **Entity Address**
   - **Primary Contact Name**
   - **Primary Contact Email**
   - **Primary Contact Phone**

![Fill registration form](https://assets.ecourtdate.com/images/articles/97af2ae3-76ab-4ccd-be3c-4fedcd375612/3-Complete-Registration-Form.png)

2. Click the **Register Brand** button.

![Click register brand button](https://assets.ecourtdate.com/images/articles/97af2ae3-76ab-4ccd-be3c-4fedcd375612/4-Click-Register-Brand-Button.png)

3. Verify that the following results appear:
   - **Brand ID**
   - **Verification Status**
   - **Government Entity**

Brand verification may take up to one hour. You should expect the verification status to show **VERIFIED** or **VETTED VERIFIED**.

![Example Carrier Status](https://assets.ecourtdate.com/images/articles/carrier-registration-status.png)

#### Step 3: Register your campaign

Once your brand is verified, register your messaging campaigns from the same **Carriers** page.

1. Click the **Create a Campaign** button.
2. Click the **Choose Use Case** button for the desired campaign type.
3. Complete the **Register Campaign** form. The form will auto-populate with sample settings.
4. Click the **Auto Fill** button to populate the form with your agency's settings.
5. Click the **Register Campaign** button.

> **Tip:** If you are using eCourtDate to send event or payment notifications, select the **Account Notification** use case.

![Create Campaign Form Example](https://assets.ecourtdate.com/images/articles/carrier-registration-create-campaign.png)

#### Step 4: Wait for activation

Carrier activation may take 5 to 15 business days after campaign registration. The eCourtDate help team will notify you of any updates or issues during this period.

### What to Expect

After completing all registration steps, your messages will be approved for deliverability across all supported carriers. Brand verification typically completes within one hour, while full campaign activation takes 5 to 15 business days. Once activated, your agency can send SMS notifications (court reminders, payment alerts, etc.) with improved deliverability and compliance.

### Best Practices

- Register on your staging environment first to verify the process before registering on production.
- Double-check your EIN and entity information for accuracy before submitting, as incorrect data can delay verification.
- Use the **Auto Fill** button during campaign registration to ensure consistency with your agency's existing settings.
- Monitor your verification status after submitting and follow up if it does not change within the expected timeframe.
- Keep your primary contact information current so eCourtDate can reach you with updates.

### Frequently Asked Questions

**Q: What is 10DLC and why is registration required?**
A: 10DLC (10-Digit Long Code) is the industry standard for application-to-person (A2P) messaging in the U.S. All businesses and government entities must register with mobile carriers to ensure message deliverability, reduce spam, and comply with telecom regulations.

**Q: Who needs to register?**
A: You must register if you are a government agency or government contractor using eCourtDate, you plan to send SMS messages (such as court reminders or payment alerts), and you are using a 10DLC phone number rather than a short code.

**Q: Can I share one campaign with multiple phone numbers?**
A: Yes. All phone numbers on a campaign must send the same type of content aligned with the approved use case. This is useful if your agency uses different numbers for different departments or regions but the content and purpose of the messaging remain the same. Be aware that carriers monitor spam rates per number, so if one number is flagged, it can impact all messages on that campaign.

**Q: How long does it take to assign a phone number if I already have an approved campaign?**
A: It takes up to 1 business day to assign each additional phone number to an existing campaign.

### Troubleshooting

**Issue:** Brand verification status is not updating.
**Symptoms:** After submitting the brand registration form, the verification status remains unchanged for more than one hour.
**Solution:**

1. Verify that all required fields were completed accurately, especially the **EIN Number** and **Entity Name**.
2. Refresh the **Carriers** page to check for updated status.
3. If the status has not changed after several hours, contact the eCourtDate help team for assistance.

**Issue:** Campaign registration fails or is rejected.
**Symptoms:** You receive an error when clicking **Register Campaign**, or the campaign status shows as rejected.
**Solution:**

1. Confirm that your brand status is **VERIFIED** or **VETTED VERIFIED** before attempting campaign registration.
2. Review the campaign form for any missing or incorrect information.
3. Ensure you selected the correct use case for your messaging type.
4. Try using the **Auto Fill** button to populate the form with your agency's settings.

> **Important:** If you continue to experience issues after following these troubleshooting steps, sign in to eCourtDate and create a ticket by clicking the ticket button in the bottom right corner of the screen.

### Related Articles

- [How to Manage Agency Phone Numbers](/how-to-manage-agency-phone-numbers)
- [How to Configure Inbound Voice and Text Settings](/how-to-configure-inbound-voice-and-text-settings)
- [How to Port In a Short Code](/how-to-port-in-a-short-code)
- [How to Set Up a New Agency](/how-to-set-up-a-new-agency)