The Bulk Reset Agency Settings tool in eCourtDate Console lets you reset all or specific agency settings back to their default values, clearing custom configurations in one action.

### Overview

When you need to start fresh with an agency's configuration or troubleshoot persistent settings issues, the **Bulk Reset Agency Settings** tool provides a quick way to revert settings to their defaults. Available through the eCourtDate Console, this tool allows you to select a specific agency, choose which settings to reset, and execute the reset with a single action. This is especially useful for Console administrators who manage multiple agencies and need to clear out incorrect or outdated configurations without manually editing each setting.

### Prerequisites

Before using the Bulk Reset Agency Settings tool, ensure you have:

- Access to the [eCourtDate Console](https://console.ecourtdate.com/)
- Console administrator permissions
- Knowledge of which agency and settings you want to reset
- Confirmation from your team, as this action cannot be undone

### How-To Steps

#### Step 1: Log in to eCourtDate Console

1. Navigate to the [eCourtDate Console](https://console.ecourtdate.com/).
2. Enter your credentials and log in.

![Console login screen](https://s3.amazonaws.com/ecdassets/images/articles/login-console.png)

#### Step 2: Open the Tools page

1. Click **Tools** from the top navigation bar.

![console tools tab](https://ecdassets.s3.amazonaws.com/images/articles/console-tools-tab.png)

#### Step 3: Configure and run the reset

1. Locate the **Bulk Reset Agency Settings** form on the Tools page.
2. Select the agency you want to reset from the agency dropdown.
3. Specify whether you want to reset all settings or only specific settings.
4. Check the confirmation checkbox to acknowledge the reset action.
5. Click **Reset Settings**.

![console reset settings](https://s3.amazonaws.com/ecdassets/images/articles/console-reset-settings.png)

### What to Expect

After clicking **Reset Settings**, all selected configurations and preferences for the agency will be reverted to their default values. The reset takes effect immediately. You will need to reconfigure any custom settings that your agency requires after the reset is complete.

### Best Practices

- Always back up or document your current agency settings before performing a reset, since this action cannot be undone.
- Use the option to reset specific settings rather than all settings when only certain configurations need to be cleared.
- Communicate with your team before running a reset to avoid disrupting active workflows.
- After resetting, use the [Copy Settings](/how-to-copy-settings-from-one-agency-to-another) tool to quickly restore settings from another agency if needed.
- Test the reset on a staging agency first to understand the impact before resetting a production agency.

### Frequently Asked Questions

**Q: Can I undo the bulk reset of agency settings?**
A: No. The bulk reset action cannot be undone. Once settings are reset, they revert to default values and any previous custom configurations are permanently removed.

**Q: Can I customize the default values that settings revert to?**
A: No. The default values are system-defined and cannot be customized. However, you can manually configure settings to your preferred values after the reset is complete.

**Q: Can I reset settings for multiple agencies at once?**
A: No. The tool processes one agency at a time. To reset settings for multiple agencies, run the tool separately for each agency.

**Q: Will resetting agency settings affect client data or uploaded records?**
A: No. The reset only affects agency configuration settings such as preferences and rules. Client records, uploaded data, and historical information are not impacted.

### Troubleshooting

**Issue:** The Bulk Reset Agency Settings form does not appear on the Tools page.
**Symptoms:** You navigate to the Tools page but cannot find the reset form.
**Solution:**

1. Verify that you are logged into the eCourtDate Console (not the main eCourtDate application).
2. Confirm that your account has Console administrator permissions.
3. Refresh the page and look for the form again.

**Issue:** Settings were not fully reset after running the tool.
**Symptoms:** Some settings still show custom values after the reset completes.
**Solution:**

1. Verify that you selected the correct agency before running the reset.
2. Check whether you chose to reset all settings or only specific ones.
3. Re-run the tool and select all settings if a complete reset is needed.

> **Important:** If you continue to experience issues after following these troubleshooting steps, sign in to eCourtDate and create a ticket by clicking the ticket button in the bottom right corner of the screen.

### Related Articles

- [How to Copy Settings From One Agency to Another](/how-to-copy-settings-from-one-agency-to-another)
- [How to Set Up a New Agency](/how-to-set-up-a-new-agency)
- [How to Create a New Agency](/how-to-create-a-new-agency)