Troubleshooting Guide for Logging In Issues

Getting help with logging in for the first time

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Last updated 1 month ago
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Getting help with logging in for the first time

If you're having difficulty logging in to eCourtDate for the first time, don't worry. We've got a few tips to help you get up and running.

First, make sure that you're entering your username and password correctly. If you don't know your password, Follow these steps:

Step 1) click the "Forgot password" link on the login screen.

Forgot password link

Step 2) Input your email address, then click the "Continue" button.

Input your email address to continue

Step 3) Once you click the "Continue" button, you should receive a password reset email to reset your password. An example email is below. Click the "Confirm" button to continue.

Example email screen

Step 4) You should see the password reset screen after clicking the "Confirm" button. Choose a new password, then click "Reset Continue."

Login Links

If you're still having difficulty logging in after resetting your password, follow these steps:

Step 1) If you're using Internet Explorer, try using a modern browser like Chrome, Edge, or Firefox.

Step 2) Clear your browser's cache: If you're using Chrome, click here to view a step-by-step guide. If you're using Edge, click here, and if you're using Firefox, click here.

Step 3) Restart your browser.

If you're still having difficulty after that, don't hesitate to contact our support team at help@ecourtdate.com, and we'll be happy to help.

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