Monitor supervised clients in real time, confirm automated check-ins, and ensure curfew compliance from a single dashboard.

### Overview

- **What it is:** The **Supervision** dashboard provides a real-time view of all supervised clients, their locations, check-in statuses, and compliance history.
- **Why it matters:** Supervisors need a centralized place to track client activity, catch missed check-ins quickly, and send timely reminders without switching between multiple screens.
- **Who uses it:** Supervision officers, probation staff, and agency administrators who oversee clients on supervision programs.
- **Expected outcomes:** Faster identification of non-compliant clients, fewer missed check-ins, and streamlined supervisor workload management.

### Prerequisites

- An active eCourtDate account with supervision permissions
- Clients assigned to a supervision program with check-in schedules configured
- Location services enabled on client devices (for GPS-based check-ins)

### How-To Steps

#### Step 1: Access the Supervision Dashboard

1. Click **Supervision** in the main navigation.
2. The dashboard loads with an overview of all active supervised clients.

#### Step 2: Monitor Client Activity in Real Time

1. Review the activity feed showing recent check-ins, location updates, and alerts.
2. Use the map view to see client locations plotted geographically.
3. Click on any client pin or row to open their detailed supervision profile.

#### Step 3: Confirm Automated Check-ins

1. Locate clients with pending check-ins in the **Pending** column or filter.
2. Click on the check-in entry to review location data, timestamp, and device details.
3. Click **Confirm** to verify the check-in or **Flag** if the data looks suspicious.

#### Step 4: Identify Missed Check-ins

1. Select the **Missed** filter at the top of the dashboard.
2. Review the list of clients who did not complete their scheduled check-in.
3. Click on a client to view their check-in history and determine whether follow-up is needed.
4. Use the **Contact** button to send a reminder directly from the dashboard.

#### Step 5: Send Curfew Reminders

1. Select one or more clients from the dashboard list.
2. Click **Send Reminder** from the action bar.
3. Choose the reminder type (curfew, check-in, or custom message).
4. Confirm the delivery method (SMS, email, or push notification) and click **Send**.

#### Step 6: Handle Supervisor Reassignment

1. When a supervisor is unavailable, navigate to **Supervision** > **Settings**.
2. Click **Reassign Clients** and select the unavailable supervisor.
3. Choose one or more replacement supervisors.
4. Click **Save**. Clients are automatically redistributed, and the new supervisors receive notifications.

### What to Expect

The dashboard refreshes automatically to reflect new check-ins and location data. Missed check-in alerts appear within minutes of a scheduled window closing. Reassigned clients show under the new supervisor immediately after saving.

### Best Practices

- Check the dashboard at least twice daily, once in the morning and once before end of shift.
- Address missed check-ins within 24 hours to maintain compliance standards.
- Use the map view to quickly spot geographic anomalies or curfew violations.
- Configure automatic curfew reminders so clients receive prompts before their window opens.
- Set up backup supervisors in advance to avoid gaps when staff are out.

### Frequently Asked Questions

**Q: How often does the dashboard refresh?**
A: The dashboard updates in real time. New check-ins and location data appear automatically without requiring a manual page refresh.

**Q: What happens when a supervisor is marked unavailable?**
A: If auto-reassign is enabled, the system redistributes the supervisor's clients to designated backup supervisors and notifies them. If auto-reassign is not configured, an administrator must reassign clients manually.

**Q: Can I see historical check-in data on the dashboard?**
A: Yes. Click on any client to view their full check-in history, including confirmed, missed, and flagged entries. You can also filter by date range.

**Q: How are curfew violations detected?**
A: The system compares the client's reported location against their assigned curfew zone and schedule. If a client is outside the zone during curfew hours, an alert is generated on the dashboard.

### Troubleshooting

| Issue | Symptoms | Solution |
|-------|----------|----------|
| Client location not updating | Map pin shows a stale timestamp | Verify the client's device has location services enabled and an active internet connection. Contact the client to confirm their app is running. |
| Missed check-in alert not triggered | Client missed a check-in but no alert appeared | Check that the client's check-in schedule is configured correctly under their supervision profile. Ensure notifications are enabled in **Supervision** > **Settings**. |
| Reassignment not taking effect | Clients still appear under the old supervisor | Clear your browser cache and reload the dashboard. If the issue persists, verify the reassignment was saved successfully in **Settings**. |
| Dashboard loads slowly | Page takes more than a few seconds to render | Reduce the date range filter or limit the number of visible clients. Large data sets can slow rendering. |

### Related Articles

- [How to Manage Supervision Check-ins](/how-to-manage-supervision-checkins)
- [How to Manage Clients](/how-to-manage-clients)
- [How to Manage Violations](/how-to-manage-violations)