How to use the Content Generator

The **Content Generator** drafts message and document text with AI from a prompt you write, so your agency starts from a working draft instead of a blank page. It returns the draft on screen for you to copy, and it does not save templates or send anything to a client.

### Overview

- **What it is:** A prompt based AI drafting page in the **Messaging** section that returns generated text in a **You** and **AI Assistant** conversation.
- **Why it matters:** Writing court communications from scratch takes time. The generator gives you a first draft in seconds that you review, edit, and paste where you need it.
- **Who uses it:** Staff who write client facing messages, notices, and instructions for your agency.
- **Expected outcomes:** Draft text on screen that you copy to your clipboard. The generator creates nothing else, so no template, message, or delivery happens from this page.

### Prerequisites

- The **Admin** menu visible in your top navigation. Your administrator can hide navigation items for individual accounts.
- A clear description of what you want written, including the details the AI cannot know such as court names, addresses, and deadlines.
- A destination for the draft, such as an auto message template, a flow, or a document you are preparing.

### How-To Steps

1. Click **Admin** in the top navigation.
2. Click **Messaging**.
3. Click the **Content Generator** card.
4. Select a starter prompt from the **Template** dropdown, or leave it on **Custom Prompt** to write your own.
5. Edit the text in **Your Prompt** to describe exactly what you need, replacing any bracketed placeholders such as [Case Number], [Date], [Time], and [Location] with your real details.
6. Select an **LLM Provider**. Leave it on **Auto (Best Available)**, or choose **OpenAI**, **Anthropic (Claude)**, or **Google (Gemini)**.
7. Select a **Model** if you picked a specific provider. Choosing a provider selects its first model for you, and **Auto (Best Available)** offers no model list.
8. Click **Advanced Settings** to adjust **Temperature** and **Max Tokens** if you want to change how creative or how long the response is.
9. Click **Generate**.
10. Read the **AI Assistant** reply in the conversation panel.
11. Click the copy button in the message header to copy the draft to your clipboard.
12. Paste the draft into your template, document, or other destination, then review and edit it there.
13. Click **Clear History** when you are finished to empty the conversation. Confirm the prompt that appears.

### What to Expect

Your prompt appears immediately as a **You** message, the button reads **Generating...** while the request runs, and the reply arrives as an **AI Assistant** message with a relative timestamp. Before you generate anything, the page shows starter cards grouped under **Case Communications**, **Event Notifications**, **Document Generation**, and **General**. Clicking a card loads that prompt into **Your Prompt** and scrolls you back to the form.

The form clears after every generation. **Your Prompt** empties, **LLM Provider** returns to **Auto (Best Available)**, **Temperature** returns to 0.7, and **Max Tokens** returns to 500, so set your options again for the next request. The conversation is held in the page only and is not restored when you refresh or return later, so copy anything you want to keep.

### Best Practices

- Replace every bracketed placeholder in a starter prompt before you click **Generate**. The brackets are literal text, not merge tags.
- Name the audience, the action you need from them, and the facts to include directly in **Your Prompt**.
- Lower **Temperature** toward 0 for focused, predictable wording, and raise it toward 1 when you want more variety.
- Keep **Max Tokens** close to the length you actually need. The default of 500 suits a text message or a short notice, so raise it for longer documents.
- Treat every draft as a starting point and check dates, legal references, and agency details before you use the text.

### Frequently Asked Questions

**Q: Does the Content Generator save the draft as a message template?**

A: No. This page has no save action. Copy the draft with the copy button, then paste it into a template.

**Q: Why is the Generate button greyed out?**

A: **Generate** stays disabled until **Your Prompt** contains text and an **LLM Provider** is selected, and it stays disabled while a generation is running. The provider defaults to **Auto (Best Available)**, so an empty prompt is the usual cause.

**Q: Do I have to choose a model?**

A: No. **Model** is optional. Selecting a provider fills the list and picks its first model, while **Auto (Best Available)** has no model list.

**Q: What happens to the conversation when I leave the page?**

A: It is not restored. Copy anything you want to keep before you navigate away, or click **Clear History** to remove it yourself.

**Q: Can AI adjust a sample template I already have?**

A: Yes. Open the **Sample Templates** page, use the **AI Customization** card, and click **Customize with AI**.

### Troubleshooting

**Issue:** Clicking **Generate** does nothing.

**Symptoms:** The button is greyed out and no **You** message appears in the conversation.

**Solution:** Enter text in **Your Prompt**. The button is disabled while the prompt is empty, while no **LLM Provider** is selected, and while a generation is already running.

**Issue:** Your prompt appears but no reply follows.

**Symptoms:** A **You** message is listed, the button changes back from **Generating...** to **Generate**, and no **AI Assistant** message is added.

**Solution:** The request did not return content. Re-enter your prompt (the form clears on every submission) and generate again, and try **Auto (Best Available)** instead of a specific provider and model.

**Issue:** The draft is generic or missing your agency details.

**Symptoms:** The output repeats the bracketed placeholders or uses vague wording.

**Solution:** Replace the placeholders with real values and add the specifics to **Your Prompt**, then lower **Temperature** for a more focused response.

### Related Articles

- [How to create message templates](/how-to-create-message-templates)
- [How to set up message templates](/how-to-set-up-message-templates)
- [How to import sample templates](/how-to-import-sample-templates)
- [How to preview messages](/how-to-preview-messages)