The Agency Score page rates your agency's activity and message success, and it stays empty until you generate a score there.
The Agency Score page gives your agency a single score based on your activity and the success of your messages. The page has its own address, no navigation link, and no score at all until one is generated.
Overview
The score lives on its own page at /agency_score. It is not listed in the navigation and it is not one of the tabs on any tab strip, so you reach it by entering the address directly. The page does show the setup tab strip (Setup, Checklist, Billing, Carriers, Training, Research, Referrals, Help) above the score card, but none of those tabs link back to the score.
When a score exists, the page shows the heading Agency Score, a line reading "Your agency score is" followed by the number, and the sentence "Your score is based on a combination of your agency's activity and the success of your messages." Under that, each stat contained in the score renders as its own card with the stat name in capital letters and the value beneath it. The cards come straight from the generated score, so the stats you see depend on what that score contains rather than on a fixed list of metrics.
Below the cards, the page reads "Score last generated on" with a date and time once a score exists, and "Score needs to be generated" when none has been produced yet. A Generate Score button sits at the bottom of the card.
The page only requests a score when your current agency is in the staging region. In the other regions (app, us-east, us-west, us-south and us-texas) the page still loads, but it never calls the API, so it stays on "Score needs to be generated" and the Generate Score button does nothing.
Prerequisites
Before you review your Agency Score, make sure you have:
- An agency in the staging region, reached at https://staging.ecourtdate.com
- The view_any_agency permission to load a score, or a Super Admin account
- The create_agencies permission to generate a new score
- The direct address for the page, because there is no menu entry or tab that opens it
How-To Steps
- Sign in at https://staging.ecourtdate.com with your staging agency selected.
- Open https://staging.ecourtdate.com/agency_score in your browser address bar.
- Read the line under the Agency Score heading. It shows your agency score when one has been generated.
- Review each stat card below the score. Each card names one stat in capital letters and shows its value underneath.
- Check the line under the cards. "Score last generated on" plus a date and time means a score exists, while "Score needs to be generated" means none has been produced yet.
- Click Generate Score to queue a new score. A "Generating score..." message confirms that the request was accepted.
- Reload the page after a short wait to see the new score, because the page does not refresh the score on its own.
What to Expect
Clicking Generate Score queues a background job and returns straight away. Nothing on the page changes at that moment: the score, the stat cards, and the "Score last generated on" line all keep their previous values until you reload the page. The button stays disabled while the request is in flight and becomes clickable again once the request comes back.
If your current agency is not in the staging region, clicking the button produces no request and no confirmation message at all.
Best Practices
- Bookmark /agency_score. Nothing in the navigation or the tab strips leads to the page, so a bookmark is the practical way back.
- Note the "Score last generated on" date before you generate a new score, so you can tell whether what you are looking at is fresh.
- Reload the page instead of clicking Generate Score again. A second click queues another job, and the page still will not update until you reload.
- Read the stat cards as they come rather than expecting a fixed set. The cards are built from the stats inside the generated score, so they can change from one generation to the next.
- Generate the score after a period of real activity, since the score is based on your agency's activity and the success of your messages.
Frequently Asked Questions
Q: Where is the Agency Score page in the navigation?
A: It is not in the navigation, and it is not a tab on any tab strip. The only way in is the direct address, /agency_score.
Q: Why does nothing happen when I click Generate Score?
A: The page only sends requests when your current agency is in the staging region. In the production regions no request is sent, so no confirmation appears and the page stays on "Score needs to be generated".
Q: Does the score update on the page as soon as I generate it?
A: No. Generation runs as a background job and the page does not re-read the score after sending the request. Reload the page to see the new score and timestamp.
Q: Which stats appear on the page?
A: Whichever stats the generated score contains. The page draws one card per stat in the score, so the set is not fixed and can change between generations.
Q: What permissions do I need?
A: Loading the score requires the view_any_agency permission and generating one requires the create_agencies permission. Super Admin accounts have both.
Troubleshooting
Issue: The page reads "Score needs to be generated" and clicking Generate Score changes nothing.
Symptoms: No score, no stat cards, no timestamp, and no confirmation message after clicking the button.
Solution: Check the region of your current agency. The page only calls the API from the staging region. Switch to your staging agency at https://staging.ecourtdate.com and open /agency_score there.
Issue: The score did not change after you generated it.
Symptoms: The score and the "Score last generated on" date match what you saw before you clicked Generate Score.
Solution: Reload the page, since the page does not refresh itself after the request. If the date still has not moved, the background job has not finished writing the new score yet, so wait and reload again.
Related Articles
The **Agency Score** page gives your agency a single score based on your activity and the success of your messages. The page has its own address, no navigation link, and no score at all until one is generated.
### Overview
The score lives on its own page at /agency_score. It is not listed in the navigation and it is not one of the tabs on any tab strip, so you reach it by entering the address directly. The page does show the setup tab strip (**Setup**, **Checklist**, **Billing**, **Carriers**, **Training**, **Research**, **Referrals**, **Help**) above the score card, but none of those tabs link back to the score.
When a score exists, the page shows the heading **Agency Score**, a line reading "Your agency score is" followed by the number, and the sentence "Your score is based on a combination of your agency's activity and the success of your messages." Under that, each stat contained in the score renders as its own card with the stat name in capital letters and the value beneath it. The cards come straight from the generated score, so the stats you see depend on what that score contains rather than on a fixed list of metrics.
Below the cards, the page reads "Score last generated on" with a date and time once a score exists, and "Score needs to be generated" when none has been produced yet. A **Generate Score** button sits at the bottom of the card.
The page only requests a score when your current agency is in the staging region. In the other regions (app, us-east, us-west, us-south and us-texas) the page still loads, but it never calls the API, so it stays on "Score needs to be generated" and the **Generate Score** button does nothing.
### Prerequisites
Before you review your Agency Score, make sure you have:
- An agency in the staging region, reached at https://staging.ecourtdate.com
- The view_any_agency permission to load a score, or a Super Admin account
- The create_agencies permission to generate a new score
- The direct address for the page, because there is no menu entry or tab that opens it
### How-To Steps
1. Sign in at https://staging.ecourtdate.com with your staging agency selected.
2. Open https://staging.ecourtdate.com/agency_score in your browser address bar.
3. Read the line under the **Agency Score** heading. It shows your agency score when one has been generated.
4. Review each stat card below the score. Each card names one stat in capital letters and shows its value underneath.
5. Check the line under the cards. "Score last generated on" plus a date and time means a score exists, while "Score needs to be generated" means none has been produced yet.
6. Click **Generate Score** to queue a new score. A "Generating score..." message confirms that the request was accepted.
7. Reload the page after a short wait to see the new score, because the page does not refresh the score on its own.
### What to Expect
Clicking **Generate Score** queues a background job and returns straight away. Nothing on the page changes at that moment: the score, the stat cards, and the "Score last generated on" line all keep their previous values until you reload the page. The button stays disabled while the request is in flight and becomes clickable again once the request comes back.
If your current agency is not in the staging region, clicking the button produces no request and no confirmation message at all.
### Best Practices
- Bookmark /agency_score. Nothing in the navigation or the tab strips leads to the page, so a bookmark is the practical way back.
- Note the "Score last generated on" date before you generate a new score, so you can tell whether what you are looking at is fresh.
- Reload the page instead of clicking **Generate Score** again. A second click queues another job, and the page still will not update until you reload.
- Read the stat cards as they come rather than expecting a fixed set. The cards are built from the stats inside the generated score, so they can change from one generation to the next.
- Generate the score after a period of real activity, since the score is based on your agency's activity and the success of your messages.
### Frequently Asked Questions
**Q: Where is the Agency Score page in the navigation?**
A: It is not in the navigation, and it is not a tab on any tab strip. The only way in is the direct address, /agency_score.
**Q: Why does nothing happen when I click Generate Score?**
A: The page only sends requests when your current agency is in the staging region. In the production regions no request is sent, so no confirmation appears and the page stays on "Score needs to be generated".
**Q: Does the score update on the page as soon as I generate it?**
A: No. Generation runs as a background job and the page does not re-read the score after sending the request. Reload the page to see the new score and timestamp.
**Q: Which stats appear on the page?**
A: Whichever stats the generated score contains. The page draws one card per stat in the score, so the set is not fixed and can change between generations.
**Q: What permissions do I need?**
A: Loading the score requires the view_any_agency permission and generating one requires the create_agencies permission. Super Admin accounts have both.
### Troubleshooting
**Issue:** The page reads "Score needs to be generated" and clicking **Generate Score** changes nothing.
**Symptoms:** No score, no stat cards, no timestamp, and no confirmation message after clicking the button.
**Solution:** Check the region of your current agency. The page only calls the API from the staging region. Switch to your staging agency at https://staging.ecourtdate.com and open /agency_score there.
**Issue:** The score did not change after you generated it.
**Symptoms:** The score and the "Score last generated on" date match what you saw before you clicked **Generate Score**.
**Solution:** Reload the page, since the page does not refresh itself after the request. If the date still has not moved, the background job has not finished writing the new score yet, so wait and reload again.
### Related Articles
- [About eCourtDate Regions](/about-ecourtdate-regions)
- [How to complete your agency setup checklist](/how-to-complete-your-agency-setup-checklist)
- [How to Create Data Dashboards](/how-to-create-data-dashboards)
- [How to Create Reports](/how-to-create-reports)