This feature allows you to respond to incoming messages from your email inbox without having to access the eCourtDate application.

Video Steps:

1. Create a Client: https://app.ecourtdate.com/clients

2. eCourtDate auto-sends a Welcome Message to the Client

3. Client replies to the Welcome Message from their Gmail inbox

4. eCourtDate auto-forwards the reply to the Assigned User

5. Assigned User replies to the auto-forwarded message from their Gmail inbox

6. eCourtDate auto-forwards Assigned User's reply to Client

7. Client receives Assigned User's reply in their Gmail inbox

Prerequisites

Enable Forward to Assigned Users on the desired Agency Phone Number:

Note: this setting can be different from your Outside of Business Hours settings. For example, you can disable forwarding if outside of business hours.