Flows and Auto Messages are now grouped under a Messa
Changes / View Change
Flows and Auto Messages are now grouped under a Message Templates page.
Business Hours 08:00 - 05:00 MDT Excluding National Holidays
Average Response Time 1 hour
Average Resolution Time 24 hours
Issues affecting mission-critical services such as platform performance, bugs, or data issues.
Business Hours 24/7 365 (on-call)
Average Resolution Time 4 hours
