About Message Statuses

Message error codes, descriptions, and possible causes.

Error Code Error Message Possible Causes
30003 Unreachable destination handset
  • The destination handset you are trying to reach is switched off or otherwise unavailable.
  • The device you are trying to reach does not have sufficient signal.
  • The device cannot receive SMS (for example, the phone number belongs to a landline).
  • There is an issue with the mobile carrier.
30004 Message blocked
  • The destination number you are trying to reach is blocked from receiving this message (e.g., due to blacklisting).
  • The device you are trying to reach does not have sufficient signal.
  • The device cannot receive SMS (for example, the phone number belongs to a landline).
  • There is an issue with the mobile carrier.
30005 Unknown destination handset
  • The destination number you are trying to reach is unknown and may no longer exist.
  • The device you are trying to reach is not on or does not have sufficient signal.
  • The device cannot receive SMS (for example, the phone number belongs to a landline)
  • There is an issue with the mobile carrier
30006 Landline or unreachable carrier
  • The destination number is unable to receive this message. Potential reasons could include trying to reach a landline or, in the case of short codes, an unreachable carrier.
30007 Carrier violation
  • Your message was flagged as objectionable and blocked by the receiving wireless carrier.
  • Some carriers do this to enforce rules or regulations about what types of messaging are allowed to that country or mobile network. Many carriers also have systems in place to protect mobile subscribers from spam or unwanted messages.
30008 Unknown error
  • If a message you sent is not delivered to the end device and returns a 30008 error code, this means that delivery of your message failed for unknown reasons.
30009 Missing inbound segment
  • One or more segments associated with your multi-part inbound message was not received.
30011 Incoming MMS not supported by the receiving phone number in this region
  • A 30011 error is an indicator of a delivery failure between a telecom carrier and eCourtDate.
  • Your eCourtDate phone number was sent an MMS in a region where eCourtDate does not support incoming MMS.
30017 Carrier network congestion
  • Carrier is experiencing congestion in MMS traffic.
30018 Destination carrier requires sender ID pre-registration
  • The recipient you are sending a message to is on a network that requires alphanumeric sender ID pre-registration, and our records indicate that your sender ID is not registered.