Use this feature to reply to inbound messages from your email inbox without logging into the eCourtDate application.
1. Create a Client: https://app.ecourtdate.com/clients
2. eCourtDate auto-sends a Welcome Message to the Client
3. Client replies to the Welcome Message from their Gmail inbox
4. eCourtDate auto-forwards the reply to the Assigned User
5. Assigned User replies to the auto-forwarded message from their Gmail inbox
6. eCourtDate auto-forwards Assigned User's reply to Client
7. Client receives Assigned User's reply in their Gmail inbox
Enable Forward to Assigned Users on the desired Agency Phone Number:
Note: this setting can be different from your Outside of Business Hours settings. For example, you can disable forwarding if outside of business hours.